Cleaning a room with the guest present can be uncomfortable for both the guest and the worker. At times conversation can lighten the tension. As always a spectacular job with respect for the client is demanded.
Cleaning a room with the guest present can be uncomfortable for both the guest and the worker. At times conversation can lighten the tension. As always a spectacular job with respect for the client is demanded.
Once a month
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
It's far quicker to source the baby crib - than clean a room. A room cleaning can wait ten minutes until you find a baby crib !
Explain what caused the delay and apologise.
refer the guest to management and let them deal with it.
When faced with a situation like this, if possible I will send someone separately for each at the same time. If not and I am by myself, I will provide the baby crib first for it is much quick and easy compared to cleaning the room which takes a fair amount of time. I will check the fastest task off the list first.
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
One could give a guest complimentary things such as breakfasts or an extra night at a room. One could also offer a discount on the price they are paying currently for the room they are staying in.
depends on what you mean by "misbehaving"... depend on room cleaning