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A Call Centre refers to a centre that specifically handles 'Calls' i.e. Telephone based traffic, as opposed to a contact centre which handles 'contacts' from multiple channels i.e. Web, email, Webchat, Click to call, (as well as Telephone contact). Go4Customer deals in both.

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7y ago
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15y ago

Tele calling, call you to sell.

Call-centre are there for you to ring for sales and customer service

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16y ago

Do you mean the CTI?

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Q: What is the difference between ICT and call center?
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Discussion on 'What is the difference between ICT and ICTs?

The only difference between ICT and ICTs is that one is singular and one is plural. This means there is only one in ICT and there are multiples in ICTs.


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ICT stands for 'Information and Comunication Technology'. IT stands for 'Information Technology'. The two are very similar. The main difference is that IT is more widely used within industry, whereas ICT is applied to the academic and education side and used in places of learning, such as school, colleges and universities.


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What is the difference between ICT and ITC?

ITC is the processing and storage of microelectronic based combinations. ICT is a more general term that encompasses all means used to gather, store, and process information.


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