answersLogoWhite

0


Best Answer

A Social Media Manager is responsible for the following duties while managing a brand or campaign:

  • Collect and continuously read and analyze all comments and conversations from every interaction channel, including direct customer feedback.
  • Identify gaps between your brand promise and your customers' expectations.
  • Take immediate action to address those gaps for each individual customer.
  • Identify emerging hot topics, rapidly changing sentiment and perceptions.
  • Conduct root-cause analysis within specific areas of customer praise and dissatisfaction.
  • Quickly categorize and analyze new segments, issues and themes.
  • Analyze large volumes of data across every channel, market and demographic.
  • Process customer verbatim in all the languages spoken in your company's global footprint.
  • Automatically trigger and send real-time analytics in real-time to your CRM system, call centers, and other engagement platforms.
Source:overtone.com
User Avatar

Wiki User

14y ago
This answer is:
User Avatar

Add your answer:

Earn +20 pts
Q: What is a social media manager?
Write your answer...
Submit
Still have questions?
magnify glass
imp
Related questions

What are four components of a legally astute social media marketing manager who utilizes social media outlets for consumer transactions?

A legally astute social media marketing manager who utilizes social media outlets for consumer transactions should have a proactive attitude and use good judgment. This professional should also be knowledgeable on current laws and understand the importance of social media.


How can one train to become a media manager?

It is possible to train to become a social media manager by following an online training program. At the same time, a person interested in the role can also seek to become an intern, and train under the guidance of a media manager.


Did the manager of modern warfare 3 get fired?

Robert Bowlying Resigned because he was getting 'Trolled' On social media


What are the major carriers of traffic on the internet?

*Search Engine Optimization *Advertising *Email Marketing *Social Media Manager


How do I hire the best social media manager on Fiverr?

I think Fiverr is the marketplace for you to find Social Media Managers. You can even find freelancers' pricing starting from $5 USD. From the pro services list - you will find all the highly skilled and experience marketers gigs and you can always read feedback from their previous clients before you choose one to move with.


Role of a Media Manager in an Advertising Agency?

I was said that Social Media Planning agency always ensures that the message which is prepared appeals to consumers at the right time. What would you suggest that are right roles?


Who is Katelyn Stuart?

Katelyn Stuart attended the University of Florida where she studied journalism. As of June 2014, she is a marketing manager in the social media industry.


social graphic design?

social media design


What kind of Technology jobs pay a lot?

Social Media manager is one job that pays about 60,000 dollars a year. Data scientist and mobile application manager both pay well also.


Did Hannah Arnett work?

Yes Hannah Arnett did work. She was a successful businesswoman author and entrepreneur. She worked as a freelance writer a marketing executive and a social media manager. She also published her own book and served as an advisor for many companies. Freelance writer Marketing executive Social media manager Published her own book Advisor to many companies


Social media are: (Apex Media Literacy)?

Media designed to Facilitate and be promoted by social interactions


What is/are the best freelancing jobs?

Top 8: Copywriter Software engineer/web developer Digital marketing consultant Social media manager SEO specialist Media buyer Photographer/videographer Web designer