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Toll alerting is the telephone industry term for the requirement in Canada and in many parts of the United States that you must dial 1 plus the area code plus the number for any long distance call, even if it is in the same area code. Conversely, if a number is local, you can dial either the 7-digit local number, or in overlay areas or when calling an adjacent area code you can dial the area code and then the 7-digit number, without the "1+" prefix.

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Q: What is 'toll alerting'?
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Why do you have to dial 1 plus area code for all outgoing calls?

Short answer: because you live in an area code overlay in a state that does not have "toll alerting."Long answer: In an area code overlay, two or more area codes serve the same geographic territory. Two phone lines, even at the same address, could have different area codes. To minimize confusion as to which number you will reach if you dial just 7 digits, and to provide a "level playing field" for new competing local phone companies (more likely to have numbers in the new area code), you have to dial the area code on all calls. However, since you live in an area that does not have "toll alerting" (local calls can be dialed without '1' but all toll calls must be dialed 1+), you have to dial 1 plus area code plus number for all calls.All of Canada and most of the United States has toll alerting, but there are several large states that do not, including California, New York, and Illinois.


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