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Sequence of front office service :

Pre-arrival stage:

1) Receiving /processing and documenting guests' reservations

Arrival stage:

2) Welcoming/greeting the guest, opening the door of his vehicle; unloading his luggage

3) attending to guest registration

4) Settlement of guest's bill

5) Escorting guest to his room, carrying his luggage, explaining room facilities

6) Updating room status; preparing guest folio

Occupancy stage:

7) Attending to all service request of guests like wake up calls, delivery of messages, etc.

8) Updating guest account, preparing billing statement; settlement of balance

9) Assisting guest for check out

Departure stage:

10) Setting bills, giving clearance for check out

11) Bidding goodbye; thanking the guest for patronage

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βˆ™ 12y ago
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βˆ™ 11y ago

Long Bond Paper!! XD

illustrate the sequence of the front office service and the guest cycle!

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Q: Sequence of the front office service?
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