EBay Customer Service 1 877 563 9623 Contact eBay Seller Center Directly?

Answer 1

According to eBay, a company which provides info and help getting human representatives on the line, the average wait time is 14 minutes when calling eBay customer service 1 877-563-9623.

Getting to the ‘call us’ button

click the three options that best describe the issue you are having or randomly click three in order to get the ‘call us’ button to appear on your screen

click on ‘call us’

The blue ‘Call Us’ button will only appear from 5 am – 10 pm Pacific time – click the button and the phone number will appear with a one-time passcode

How to use eBay community to get help?

Another way to get answers you need about eBay related issues is through the eBay community. You can search for your question or topic and many questions have already been answered so you can flip through the search results and try to find a quick fix for the issue you are having. If the answer doesn’t exist you can start a brand new ‘thread’ and an eBay community volunteer will respond. I will give you examples of both scenarios.

In the first case I googled the eBay community and typed in the search bar ‘How can I send a return label to a buyer?’, a similar question to mine appeared:

After reading the query and determining its relevance to me I scrolled down to see the different answers provided:

If you got the answer you were searching for then great but if not then you can always start a new discussion.

Ask your question

give your question a subject and elaborate your issue in the ‘body’ section, then click ‘post’. That’s it you should be receiving answers to your questions in no time at all.

How to contact eBay customer service through email?

Unfortunately eBay does not communicate well via e-mail. I have searched the web for their contact info and only came across their Australian address: customerhelp. But from eBay forums and community responses this is one of the least recommended ways to contact eBay. It seems that eBay doesn’t have or doesn’t want to have the proper resources and manpower it would take to back an email customer support team. Here are some of the comments I found on The official eBay Community forum:

Another way to email eBay is via their help center if you can’t find the answer in some cases they will offer you the possibility to email them and they typically reply within 24 hours.

How to reach eBay customer service by phone?

The last resort in my opinion is to try and reach eBay telephone support. The skinny of it is that they are very unprofessional and unknowledgeable but I will discuss this a bit more at length after I explain how you can contact eBay by phone.

The best number to call based on statistics they gathered from 300, 000 eBay users is: 877-563-9623 for customer care related issues. Common customer service issues that this hotline provides service for includes:

Fraud

Refunds

Returns

Complaints

order issues

tracking orders

The customer support team is based in Utah, California and the Philippines and as I mentioned above is open Mon-Fri from 5am-10 pm and Sat-Sun from 6 am to 6 pm PST. Another number which I have seen circulated on the internet is for eBay’s Fraud Detection department, you can try reaching them at: 877-563-9623.

Is it helpful at all to contact eBay customer service?

I don’t know how many of you have been through this but I spoke with eBay’s customer service probably 40-50 times over the years and in 99% of cases I had much more knowledge than them about every eBay policy, rule or aspect of selling on eBay. You have to remember that we as sellers live and breath eBay every day while in many cases these customer service reps are doing this job for up to a year and most of them never sold a single item on eBay.

eBay also has a large customer service center in the Philippines where they receive very basic training and mostly provide answers they read from a manual similar to eay’s help desk.

That is one more motivation for eBay to hide its customer service numbers as the level of support you receive is often embarrassing.

I found that the various popular sellers groups on Facebook provide answers in seconds and those answers are given by professional eBay sellers who experienced the exact same problem you have and possess valuable insights.

One group I recently discovered is eBay Dropshipping Mastermind with over 23,000 members, check out for yourself how fast sellers get responses:

There are other groups as well, my rule of thumb is to join groups with over 5,000 members which have high volume daily activity.

Answer 2

eBay Customer Service Number is 1877 563 9623 available 24 Hours. Also, you can write your views via email through My Account.

How to Reach eBay Customer Service in Seconds – Secrets Revealed!

Ever had a major issue with your eBay account and needed to speak to a human eBay representative asap? In this post I’m going to share all the best ways to reach the eBay customer service team (and share a surprising conclusion in the end!).

One of the most stressful times as an eBay seller is when something crucial goes wrong (such as account suspension, having listings removed, account hacking issues) and you must leave everything you’re doing at that moment and attend to the problem.

Whenever this happened to me (I wrote some time ago about how I reinstated my suspended eBay account) I was looking for the fastest way to reach a human representative at eBay but this has always been a huge challenge on its own because eBay is doing whatever it can to hide their ‘human’ contact details.

Why eBay hides their customer service phone number?

The short answer is quite simple: money.

eBay has 25 million sellers and a total of 170 million users (buyers and sellers).

Imagine if just 0.1% of those customers would need help from an actual customer service representative at the same time, that’s 170,000 simultaneous calls.

Even if a representative could take 3 calls an hour and assuming you would be willing to wait up to 40 minutes in order to get service, eBay would still need more than 60,000 support reps.

Building a call center with such an enormous amount of employees is a huge financial expense, and I’m not even talking about the time it takes to build such an operation, the amount of training required and the complexity of automated systems needed to manage this are also quite unfathomable.

That’s why eBay help center is geared towards offering you ready made answers for numerous topics and if you can’t find the answer it first sends you to the eBay community to seek help from fellow eBay sellers.

The absolute last resort from eBay’s point of view is providing you with a phone number to call their customer service team.

Let’s go over all the ways you can contact eBay’s customer service quickly. Many people are not comfortable calling customer service because of different reasons (for example a language barrier) so I’m going to cover chat and messaging options as well.

How to reach eBay customer service on social media?

Not surprisingly, at least to me, the easiest way to reach eBay customer support seems to be through social media. In an age when people don’t like talking on the phone and in a globalized world where speaking by phone internationally can be costly or language barriers prevent people from physically talking it is no wonder that ‘chat’ in its many forms is flourishing. As far as eBay is concerned,Twitter and Facebook are leading the curve:

eBay’s Twitter Support

eBay customer support has opened up a an account specifically dedicated to customer service on Twitter: @AskeBay. In order to ask them a question you need to ‘follow’ them and then tweet your question and insert ‘@AskeBay’ at any point – the eBay team now has the option to message you directly and you should be hearing from them shortly.

eBay’s Facebook help

Reaching eBay on Facebook is also pretty straightforward and you should receive a response within a few hours. Go directly to eBay’s Facebook page and write them a message.

How to quickly find a solution with eBay’s help desk?

If social media support isn’t an option for you either because you don’t know how to use it or don’t have Facebook or Twitter then you have another option. You can follow these steps which lead you to a phone number using the ‘Help & Contact’ section. I will provide you with other phone numbers and discuss eBay’s level of service via telephone a bit later on in this post. For now:

Answer 3

In case you didn't realize there was an alternative, the best phone number for eBay customer support is 1877-563-9623. With our free tools, you can check out the current wait time for eBay and use our Have Them Call Me Instead tool.

Whenever this happened to me (I wrote some time ago about how I reinstated my suspended eBay account) I was looking for the fastest way to reach a human representative at eBay but this has always been a huge challenge on its own because eBay is doing whatever it can to hide their ‘human’ contact details.

Why eBay hides their customer service phone number?

The short answer is quite simple: money.

eBay has 25 million sellers and a total of 170 million users (buyers and sellers).

Imagine if just 0.1% of those customers would need help from an actual customer service representative at the same time, that’s 170,000 simultaneous calls.

Even if a representative could take 3 calls an hour and assuming you would be willing to wait up to 40 minutes in order to get service, eBay would still need more than 60,000 support reps.

Building a call center with such an enormous amount of employees is a huge financial expense, and I’m not even talking about the time it takes to build such an operation, the amount of training required and the complexity of automated systems needed to manage this are also quite unfathomable.

That’s why eBay help center is geared towards offering you ready made answers for numerous topics and if you can’t find the answer it first sends you to the eBay community to seek help from fellow eBay sellers.

The absolute last resort from eBay’s point of view is providing you with a phone number to call their customer service team.

Let’s go over all the ways you can contact eBay’s customer service quickly. Many people are not comfortable calling customer service because of different reasons (for example a language barrier) so I’m going to cover chat and messaging options as well.

How to reach eBay customer service on social media?

Not surprisingly, at least to me, the easiest way to reach eBay customer support seems to be through social media. In an age when people don’t like talking on the phone and in a globalized world where speaking by phone internationally can be costly or language barriers prevent people from physically talking it is no wonder that ‘chat’ in its many forms is flourishing. As far as eBay is concerned,Twitter and Facebook are leading the curve:

eBay’s Twitter Support

eBay customer support has opened up a an account specifically dedicated to customer service on Twitter: @AskeBay. In order to ask them a question you need to ‘follow’ them and then tweet your question and insert ‘@AskeBay’ at any point – the eBay team now has the option to message you directly and you should be hearing from them shortly.

How to contact eBay customer service through email?

Unfortunately eBay does not communicate well via e-mail. I have searched the web for their contact info and only came across their Australian address: customerhelp_au@. But from eBay forums and community responses this is one of the least recommended ways to contact eBay. It seems that eBay doesn’t have or doesn’t want to have the proper resources and manpower it would take to back an email customer support team. Here are some of the comments I found on The official eBay Community forum:

Another way to email eBay is via their help center if you can’t find the answer in some cases they will offer you the possibility to email them and they typically reply within 24 hours.

eBay Customer service

How to Reach eBay Customer Service in Seconds – Secrets Revealed!

February 1, 2018

Max Godin

25 Comments

Ever had a major issue with your eBay account and needed to speak to a human eBay representative asap? In this post I’m going to share all the best ways to reach the eBay customer service team (and share a surprising conclusion in the end!).

Answer 4

It is still possible to contact eBay and talk to a customer representative. Search "contact eBay," and you will find a telephone number for customer service: 1-877-563-9623. According to the website GetHuman, the wait time for this number is typically three minutes.

Calling eBay customer service faster by us:

Our Editor's Notes on eBay's Phone-Based Customer Care

eBay is an online auction and market place where sellers and buyers can connect. As a pioneer in e-commerce and third-party sales platforms, eBay receives a lot of requests for customer service assistance each and every day.

Why do People call eBay Customer Support?

People call eBay customer support for a range of reasons, including:

Technical support in using the site

Sellers with questions regarding listings and sales processes

Buyers who are having problems with the quality of products they've purchased

Buyers who have not received items from sellers

Suspected cases of fraud

Reports of prohibited listings

Billing issues

Best Practices for Calling eBay Customer Service

If you are calling eBay regarding a transaction between yourself and a buyer or seller, keep in mind that eBay expects buyers and sellers to try and work out their issues independently.

However, if a good-faith attempt at resolving the issue with your buyer or seller isn't working, a call to eBay customer service may be in order. Before calling, make sure that eBay customer service is open. eBay provides phone-based customer support from 5 AM to 10 PM Pacific time every day of the week.

eBay asks that you use its website when calling so that it can appropriately direct your call. Visit the contact page on eBay and click on the "Call Us" link. From there, you'll be taken to a series of menus that list common reasons for calling eBay.

Eventually, you'll be prompted to click on your reason for contacting eBay. From there, you'll be provided with a number to call and an identification code that you should enter into the eBay phone system for a fast response.

This page will also provide you with an estimated wait time to speak to a live person. If you don't want to wait, you can go back to eBay's main contact page and request a callback at a time that is convenient for you.

It is important to have all relevant documentation in front of you when contacting eBay by phone. This includes correspondence between yourself and the other party, screenshots of the product and its description, tracking numbers and proof of payment.

How do People Feel About Their Calls to eBay Customer Support?

One of the challenges faced by eBay customer service is that eBay is a platform that allows buyers and sellers to conduct transactions. In many cases, eBay customer service representatives are mediating transactions and interactions between individuals who do not actually work for eBay. This can slow down resolutions.

Because of eBay's business model, there are a lot of reports from eBay buyers and sellers expressing dissatisfaction with the level of phone-based customer service that they received from eBay agents. However, there are also numerous reported cases in which eBay has been able to effectively resolve customer concerns.

Buyers and sellers also call eBay because of issues with eBay's services and platform. eBay customer service representatives can provide expert technical support to callers.

What Kind of Issues can eBay Customer Support Resolve?

eBay customer support can resolve a range of issues, including identifying and researching credit card or payment method transactions, technical support issues and providing answers to questions about how the eBay platform works. A call to eBay customer support can also help sellers get listing fees refunded in the case of a transaction gone awry.

In addition, eBay customer service can provide mediation between buyers and sellers who are in conflict. Buyers who did not receive an ordered item may be able to file a claim under eBay's money-back guarantee.

What Can't Be Resolved by Phone With eBay?

Because eBay is a merchant platform, rather than a direct seller of products, there can be some challenges in resolving disputes between its customers. eBay cannot, for example, reship an item that was lost in the mail or directly provide additional compensation to a buyer who received a product or had a poor experience.

What can I do if I am Unhappy With my call to eBay?

If you have had a bad experience with eBay phone based customer service, don't lose heart. You may still have options. First, You didn't take notes during your conversation with eBay, write down or type out what happened during your call. This information can be useful when getting back in touch with eBay.

Secondly, call eBay back. The next representative you speak to maybe in a better position to address your concerns.

Answer 5

If your second call doesn't go well, try a different method of getting in touch. You can use eBay's online contact 1-877-563-9623 form to submit your issue in writing. You can also connect with other users on eBay's community forums to get advice on dealing with your concern.

eBay's Best Toll-Free/800 Customer Phone Number

This is eBay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a eBay agent. This phone number is eBay's Best Phone Number because 299,406 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-563-9623 include Refunds and Returns, Suspended Account, Problem With an Order, Report a Seller, Fraudulent Charge and other customer service issues. The eBay call center that you call into has employees from Utah, California, Philippines and is open Mon-Fri 5am-10pm, Sat-Sun 6am-6pm PST according to customers. In total, eBay has 2 phone numbers. It's not always clear what is the best way to talk to eBay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting eBay - by phone or otherwise

While 1877-563-9623 is eBay's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other eBay customers, is by calling their 1877-563-9623 phone number for their Fraud Detection department. Besides calling, the next favorite option for customers looking for help is via 866-643-1607 for Fraud Detection. If you think this information is inaccurate or know of other ways to contact eBay please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for eBay.