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A voice response unit (VRU) is a technology used in phone systems to interact with callers through automated voice prompts. It allows callers to navigate through menus, input information, and access services without the need for human intervention. VRUs are commonly used for tasks like routing calls, providing information, and processing transactions.

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Q: What is the function of a voice response unit?
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It is a device which automatically receives and processes the information sent by phone using touch tone signaling or voice recognition to access information residing on a computer to give a response. The response may be given by a recorded human voice or a synthesized i.e computerized voice. It is also referred to as IVR (Interactive Voice Response Unit). This technology is being used at various call centers to handle customer requests which do not require any personal assistance. Usually customers are provided with instructions and they respond by pressing keys on a touch-tone telephone keypad. Regards, NexxPhase.com


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