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Q: Why should the customer buy from you?
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Individual customer is one real person that wants to buy something from you. Industrial customer is a large company/organization that wants to buy things from you.


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A potential buyer is a potential customer. With that said, every effort should be made to the potential seller to accommodate the customer.


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Then you tell them you don't have it ( or if you should have it like if you ran a candy shop but don't sell lollipops) then tell them you will send a suggestion to the owner to buy some of that inventory :)


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