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Why is organisation procedures important to give good customer service?
Wiki User
∙ 11y ago
cause organisation is good
Wiki User
∙ 11y ago
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Why customer service is so important to an organization?
The customer needs to be happy and if the customer can't reach a representative, the customer will never buy from the organisation again.
How poor customer service can have an impact on the reputation of an organisation?
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
How can an organization dignose problems with customer survive?
how can an organisation dignose problems with customer service?
How improvements to the customer service in an organisation could be made?
It is hard
Why assess the urgency customer needs?
monitor the procedures to deliver customer service
Why customer service is important for an organisation?
to maintain existing customers and recruit new customers
Why customer service is so important to an organization?
The customer needs to be happy and if the customer can't reach a representative, the customer will never buy from the organisation again.
What is the difference between customer service standard's policies and procedures?
Difference between Customer Service Standards and Policies and Procedures
How poor customer service can have an impact on the reputation of an organisation?
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
How can an organization dignose problems with customer survive?
how can an organisation dignose problems with customer service?
How improvements to the customer service in an organisation could be made?
It is hard
Why is quality control important?
quality control is very important in organisation. it help manager control their quality of good and service base on standard to satify their customer.
Why assess the urgency customer needs?
monitor the procedures to deliver customer service
What is meant by customer service?
Customer Service is the ability of a company/organisation, to meet their customers' wants and needs, providing support and information with regards to the products and services offered by that business company/organisation.
How can customer service contribute to best value in a public sector organisation or a third sector organisation?
Customer service can contribute to best value in a public sector organization or a third sector organization in various. Such organizations should monitor customer feedback which will improve service delivery.
What might you need to consider when assessing a customer's needs for urgency?
Each customer or customer group has value expectations. It is therefore, important to know what these value expectations are and to provide high quality service to all. Your organisation will have policies and procedures (or SOPs, Standard Operating Procedures) that apply to the sales and delivery or installation processes that your company offers.Depending on the type of product/service you offer, part of your job includes assessing and determining customer needs with regard to product/service delivery requirements. Just as you expect your suppliers to deliver what you need when you need it, so also do your customers. In some cases you might have to make special arrangements to meet customer needs. When making an assessment you will also have to consider organisational factors such as resource parameters, payment and delivery options, pricing and discount policies, replacement and refund, policies and procedures and levels of authorisation for policies and procedures.
What might you need to consider when assessing a customer need for urgency?
Each customer or customer group has value expectations. It is therefore, important to know what these value expectations are and to provide high quality service to all. Your organisation will have policies and procedures (or SOPs, Standard Operating Procedures) that apply to the sales and delivery or installation processes that your company offers.Depending on the type of product/service you offer, part of your job includes assessing and determining customer needs with regard to product/service delivery requirements. Just as you expect your suppliers to deliver what you need when you need it, so also do your customers. In some cases you might have to make special arrangements to meet customer needs. When making an assessment you will also have to consider organisational factors such as resource parameters, payment and delivery options, pricing and discount policies, replacement and refund, policies and procedures and levels of authorisation for policies and procedures.
