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Internal Customers are anyone affected by the product or by the process used to produce the product, in the context of quality management. Internal customers may play the role as supplier, processer, and customer in the sequence of product development. To simplify Internal Customers are any staff employed by that company, they ultimately affect the end product in some way. Many organisations start off by training their employees to think and treat their colleagues like internal customers. Whilst these employees are being training they're taught to bear in mind:

§ Treat everyone with respect at all times

§ Be helpful

§ Be courteous

§ Be polite and pleasant

§ Be friendly

§ Be efficient (do something when you promise - and do it without error)

§ Be professional

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14y ago
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Q: Who are internal customer?
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