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The reasons why a customer could be difficult can vary and you need to handle them according to company policies. You will need to assess what the customer's issue is, whether or not they can be helped and whether or not you are the person who can help them.
Remain calm, be polite and respectful and show a degree of empathy. Sometimes just listening to the customer is all they really need.
If the situation is beyond your ability to help, follow your company's policies. The particular situation might require you to direct them to Customer Service, call someone for them, or escort them to the individual or department who can assist, etc.
Verbally or physically abusive customers can endanger you and other customers. Follow company protocol in such situations. You may need to request assistance from your supervisor, Security or even call 911. Sometimes irate or irrational behavior can be the result of a medical condition, so always be very aware of what is going on with a particularly difficult customer.
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What are your organisations procedures and features which affects the way you deal with customers face to face?
identify the organisation's procedures that impact on the way they are able to deal with their customers face to face
How do you deal with a diffcult customer?
how to deal with a difficult customer in a retail store
Why are customers buying motives sometimes difficult to determine?
I dont know
Define environmental forces that affect company's ability to serve its customers?
Their location may do this. If they are not near their customers, it may be difficult to serve them or at least cost more.
Ability to deal with customer service issues and resolve conflicts effectively with internal and external customers?
That clearly defines the problem
How do you deal with a difficult my assistant if he don't want to deal with the customers?
fire him
What books are out there for dealing with difficult people?
Books for dealing with difficult people are: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-workers at Amazon for $69.02 and Coping with Difficult People for $7.19.
How hard of a job is it to waitress?
Usually the hardest parts of waitressing are the customers and the hours. You put in long hours for less than minimum wage (the tips are supposed to make up for it) and usually there are customers who can cause problems, and be difficult to deal with.
What are the challenging characteristics of customers who visit pharmacies?
None that are particularly different or difficult to deal with. They may be ill and buying medication and drugs and could possibly need advice and assistance.
How do you deal with internal customers?
very carefully
What is the best opportunity to teach and coach Sales Consultants on how to deal with customers?
hat is the best opportunity to teach and coach Sales Consultants on how to deal with customers?
Describe a situation where you have had to deal with a difficult customer what did you do what was the outcome?
Describe a situation where you have had to deal with a difficult customer what did you do what was the outcome
How do you deal with customers problems?
keep a cool head.
How would you deal with a difficult costomer?
Try to remain calm and see things from the customers point of view. If reasoning and talking with them doesn't help the situation get a supervisor and allow them to take care of the problem.
What are your organisations procedures and features which affects the way you deal with customers face to face?
identify the organisation's procedures that impact on the way they are able to deal with their customers face to face
How do you rephrase Ability to-work well with others and deal with customers?
how to deal with bad customer at work
How do you deal with a diffcult customer?
how to deal with a difficult customer in a retail store
