Duties include, but are not limited to:
Regular cashiering duties
Maintaining good floor flow
Directing cashiers and CA's
Dealing with minor conflicts between cashiers/CA's
Working the CS desk (answering phones, dealing with returns, fielding customer complaints, dealing with transfers, spoilage)
Collecting and verifying pick ups
Pulling cashiers on time
Verifying tills
Effectively communicating with A/TL's, team members
Light administration duties (productivity reports)
Once you've proved that you can earn your keep on the team A/TL's may let you:
Write a schedule
Help with interviews (new TM's, desk interviews, supervisor interviews)
Help with buying (gift baskets, promo merch)
Of course, duties and expectations will change from store to store.
refer to a manager or supervisor
If you are the customer, ask for the rep's supervisor's contact number so that you may enter your comments regarding the status of the call. If it was a 'bad call' and the rep was just jerking you around, they will most likely throw fuel on the fire by immediately disconnecting. If they DO provide said contact info, just politely thank them and HANG UP. DO NOT accept 'transfer' to the supervisor. If you are the customer service rep, ask your supervisor for 'guidance' in your 'call-closing' techniques. Use it as a 'bonding issue'.
Arrange the goods in a proper way,give them what they need, be sure the customer satisfied in our service.
Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"
Customer care duties are making sure the customer is taken care of first and foremost. They resolve problems, answer questions, return items and make sure the customer has a good experience.
β’ Rooms Supervisor
what are the duties and responsibility of store supervisor
refer to a manager or supervisor
i have to develop my customer service
A customer service representative has many different job duties. Some of these duties include answering phones, scheduling appointments, greeting customers, and general office work.
GO-HEAD, Custom fees, food and beverage, & room service.
I would ask for my supervisor`s word that he is willing to become responsible for this person`s safety and conduct for the rest of the evening.
A restaurant manager can delegate any number of duties to a supervisor from scheduling, customer contact, or even inventory. Moreover, a supervisor is the person in charge while the restaurant manager is not on the premises to ensure the operation runs smoothly.
Retail staff duties can include stocking the store, merchandising, and checking out customers. They are likely to have to deal with customer service and assistance as well.
Supervisors are not on salary pay. Anywhere between $10 and 16 an hour.
If you are the customer, ask for the rep's supervisor's contact number so that you may enter your comments regarding the status of the call. If it was a 'bad call' and the rep was just jerking you around, they will most likely throw fuel on the fire by immediately disconnecting. If they DO provide said contact info, just politely thank them and HANG UP. DO NOT accept 'transfer' to the supervisor. If you are the customer service rep, ask your supervisor for 'guidance' in your 'call-closing' techniques. Use it as a 'bonding issue'.
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