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Internal Customers: This means if one department, individual or process within an organisation supplies another such within the same organisation with goods, information or services then the latter is described as the internal customer of the former. For example, a dispatch department may be the internal customer of a packing department, which in turn may be the internal customer of the manufacturing process. External Customers: External customers are those persons who come from the outside to fulfill their needs.E.g.the common people`

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15y ago
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12y ago

Internal customers are employees, suppliers, dispatchers. Basically anyone who works for the organizations and helps to sells their materials.

External customers are people who walks in off the street or ring in just consumers with no connection to the organisation directly that want to purchase a product/service.

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Q: Describe External and Internal customer
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