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In most cases, if you know that a woman is married you would call her Mrs., and if you do not know whether she is married, or if you know that she is not married, you would call her Ms. Also, it is polite to address people as they wish to be addressed, so even a married woman could be addressed as Ms. if that is how she wishes to be known.

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Q: What are the rules to us Ms and Mrs to address a letter?
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