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As a good policy they shouldn't talk rude to you its a bad way to make contact with a customer, but they are human. If you are rude to them or disrespectful they may take it personal and be rude back to you.

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The definition of rude is quite broad. Federal law prohibits debt collectors from using profanity or threats of violence when collecting debts. They also cannot call you during the middle of the night (or early morning) or continually harass you with phone calls. The related link below, entitled "Your Rights as a Debtor," has a much more complete list of what collection companies can or can't do.

If you feel that your rights are being violated, you should contact your state attorney general's office. There, you can file a complaint against a debt collector. In addition, Ripoff Report is also a good source for consumers who are victimized by debt collectors. See the related links below.

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Q: Can collection agents talk rude to you?
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