ineffective
coworker
still be patient
effective
Very rude business behavior might be talking back to a customer that has a problem. Very rude business behavior might also be ignoring a customer. Very rude business behavior, too can be firing an employee because their opinion does not agree with management.
it wouldn't be rude to ask them what their family does if you know this said coworker well. you may want to ask them over dinner of a coffee. i wouldn't just jump right in and ask them at the interview. they may think that you are to nosey and you might not get the job. so just play it by ear and see where the coworker relationship goes. hope that i helped you. you can reach me at my e-mail anytime.
The word "mexican" is racially loaded. it would be best not to use it at all. Use of it may result in a complaint being filed against you by a coworker or customer. if it is a coworker you will get told not to use the word again. if a customer makes the complaint you are most likely getting fired.
coworker's paycheck
Yes, but it is not right.
ignore them and carry on
To a point, it is ok. If a customer talks a certain way, it is usually ok to talk to them the same way, it will make them more comfortable. If a customer is being rude though, there is no excuse to be rude back. Not letting rude people get to you (or at least not letting them know that they have) is a big part of the job if you work in any customer service industry. If you are rude or condescending to a customer, no matter how much of an intolerable jerk they might be, you aren't doing your job right.Answer:I am a Christian, I totally disagree. First, a customer is always right even when they are wrong. Second the Bible tells us to do unto others as we would have them do unto us. Not as they do to to us. (i.e. be a amazingly beautiful example and let your light shine.)
1. Be professional, stick to business and don't respond or make any comments about rudeness or personal things. 2. Keep the contact as brief as possible. 3. If the behavior is very rude or more than rude, ask for assistance - get someone who will just stand there and witness the interaction of you and your customer. This will usually stop the rude behavior, and if it doesn't at least your witness will be able to report that you were professional and didn't cause the rude behavior. 4. There is no rule that you have to accept rude behavior. If the behaviour is sufficiently rude (especially if your assistant can verify that the behavior is rude) you should ask for assistance of someone who has the power to ask the customer to leave.