1. Managerial challenges presented in services that don't surface in manufacturing are due to the fact that service environments lack the structure of manufacturing environments. A home without structure will constantly be subjected to obstacles. There is constant customer contact in servicing; manufacturing does not have distractions of direct customer contact, which allows them to concentrate on production. Service workers usually lack the skills and qualifications of manufacturing candidates which leads to high turnover rates in service organizations. Manufacturing jobs tend to go to high skilled workers and they remain seasoned in their positions and things run smoothly because people are accustomed to performing their roles efficiently.
The influence an individual customer has on an organisation depends on the size of the customer, the size of the organization and the ease with which the customer could replace the service or product the organization provides, among other things. Basically the organization has to provide a satisfactory service or product to its customers, or risk bankruptcy.
product service knowledge
The traditional concept of business is profit motive but the modern concept of business is service oriented.
Primary, Secondary and Tertiary. The three business activities are Service, Manufacturing, and Merchandising.
A manufacturing company produces tangible goods through a production process, involving raw materials, labor, and machinery. In contrast, a service company provides intangible services to customers, such as consulting, healthcare, or financial services. While manufacturing involves physical transformation of materials, services are typically delivered through expertise, skills, and knowledge. Additionally, manufacturing companies often have inventory and supply chain considerations, while service companies focus on customer relationships and quality of service delivery.
The difference between output and outcome is that , output is the product or service that comes out of a process and outcome is the net result of that output to the organization.
Manufacturing Cost: These are those costs which are directly involved in manufacturing of product or service. It includesDirect MaterialDirect LabourManufacturing OverheadsNon Manufacturing Cost: These are those costs which are not incurred for manufacturing of product. It includesSelling and marketing expencesAdministration expences
list & describe the 3 form of business? describe each of the 3 types (service, merchandising & manufacturing) of business operation? Explain the difference between manufacturing & merchandising?
A service industry provides a service like lawn care, manufacturing is a factory producing goods.
list & describe the 3 form of business? describe each of the 3 types (service, merchandising & manufacturing) of business operation? Explain the difference between manufacturing & merchandising?
•difference between service and delight
A manufacturing organization might use toll-free numbers for sales and customer service to encourage customers and potential customers to contact them, knowing the call is free.
A service organization provides intangible services, such as consulting or legal advice, while a merchandising organization sells tangible goods, like clothing or electronics. Service organizations focus on expertise and customer experience, while merchandising organizations focus on product selection and sales volume.
Service businesses such as plumbers, maids, limo drivers are paid for providing a service rather than being paid for manufacturing something or for selling items that are concrete and tangible.
the difference between the two is the zone of tolerance
Standards gap --The difference between the management's perception of consumer's expectation and the standards established by the organization for service delivery