examples of programmed decisions are reordering printer cartridges and buying your favorite toothpaste or shampoo at the supermarket.
examples of non programmed decisions are selecting a new cell phone provider and selecting a college to attend
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a programmed decision is made in response to a situation that has occurred often enough to enable decision rules to be developed and applied in the future. For example the decision to reload paper in the printer is a programmed decision.
Answer:
Programmed decisions are these which are repeatitive & non-programmed decisions are that made for seponteneously or suddenly or un routen problem.
Programmed decisions . Programmed decisions are made in routine, repetitive, well-structured situations with predetermined decision rules. These may be based on habit, or established policies, rules and procedures and stem from prior experience or technical knowledge about what works or does not work in a given situation.For example, organisations often have standardised routines for handling customer complaints or employee discipline. Decisions are programmed to the extent that they are repetitive and routine and that a definite approach has been worked out for handling them. Because the problem is well-structured, the manager does not have to go to the trouble and expense of working through an involved decision making process.Non-programmed decisions. Non-programmed decisions are unique decisions that require a 'custom made' solution. This is when a manager is confronted with an ill-structured or novel problem and there is no 'cut and dried solution'. The creation of a marketing strategy for a new service represents an example of a non-programmed decision. IBM Australia's introduction of a personal computer in the 1980s was unlike any other decision the company had previously made.
Programmed decisions are routine. An example is if customers call to complain about a product and service, then calls are routed to a supervisor/manager. Non-programmed decisions are situational and not-routine. For example, if a consumer has an negative reaction to a product or service, a company would not reply routinely but research the issue before responding.
Collaborative Decision Making helps your organization achieve optimal results by enabling a shared understanding of insights and facilitating their overall coordination in planning actions, the main goal being to improve performance for tactical initiatives, end-of-period performance analysis, strategic initiatives with cascading responsibilities etc. Manthan Systems Collaborative Decision Making is a category of decision support system that focuses on decisions that are non-routine, complex and require iterative human interaction.
Decision-making is a crucial part of good business. The question then is 'how is a good decision made?One part of the answer is good information, and experience in interpreting information. Consultation ie seeking the views and expertise of other people also helps, as does the ability to admit one was wrong and change one's mind. There are also aids to decision-making, various techniques which help to make information clearer and better analysed, and to add numerical and objective precision to decision-making (where appropriate) to reduce the amount of subjectivity.Managers can be trained to make better decisions. They also need a supportive environment where they won't be unfairly criticised for making wrong decisions (as we all do sometimes) and will receive proper support from their colleague and superiors. A climate of criticism and fear stifles risk-taking and creativity; managers will respond by 'playing it safe' to minimise the risk of criticism which diminishes the business' effectiveness in responding to market changes. It may also mean managers spend too much time trying to pass the blame around rather than getting on with running the business.Decision-making increasingly happens at all levels of a business. The Board of Directors may make the grand strategic decisions about investment and direction of future growth, and managers may make the more tactical decisions about how their own department may contribute most effectively to the overall business objectives. But quite ordinary employees are increasingly expected to make decisions about the conduct of their own tasks, responses to customers and improvements to business practice. This needs careful recruitment and selection, good training, and enlightened management.Types of Business Decisions1. Programmed Decisions These are standard decisions which always follow the same routine. As such, they can be written down into a series of fixed steps which anyone can follow. They could even be written as computer program2. Non-Programmed Decisions. These are non-standard and non-routine. Each decision is not quite the same as any previous decision.3. Strategic Decisions. These affect the long-term direction of the business eg whether to take over Company A or Company B4. Tactical Decisions. These are medium-term decisions about how to implement strategy eg what kind of marketing to have, or how many extra staff to recruit5. Operational Decisions. These are short-term decisions (also called administrative decisions) about how to implement the tactics eg which firm to use to make deliveries.
Managerial skills are acquired thru ones experiences both work related and non-work related situations. The leadership traits, decision making, and delegation skills one demonstrates during those experiences is one way you can acquire managerial skills.