What is ombudperson?

Answer 1

What is an Ombudsperson? If you Find Yourself Saying.... * Now what do I do? * All I get is the run-around! * I need help! * I don't know who can help me! * No one listens! * Something should be done! * No one cares! * This is unfair! * How can I get this resolved? * Who has the authority to change this? * How can I cut through the red tape?>>>>>Definition of an Ombuds OfficeWith confidentiality and by assuming a neutral or impartial role, the Ombuds Office assists all members of the university community in informally solving problems and resolving conflicts while promoting alternatives to more formal adversarial processes.

Ombudspersons support effective communication, cooperation, equity, and civility in academic and work environments through coaching individuals, facilitating communication between persons and departments, mediation, providing information on university policy, and where needed, recommending appropriate institutional action or change. >>>>Definition of an Ombudsperson The Ombudsperson is a confidential resource for all persons on campus. Our role is that of a neutral that advocates not for a specific individual, but for equity, fair processes, and compliance with university policy and procedure. We act as complaint receivers for persons who believe they have been treated unfairly, coaches to help persons independently resolve difficult situation and as facilitators or mediators in an effort to assist persons in conflict to reach fair resolutions. The Ombuds Office is a confidential, informal, impartial, neutral and non-adversarial alternative for the resolution of learning and work-related problems and concerns. We advocate for fairness, equity, justice, and humane treatment in the workplace. >>>>>A Little History on Ombuds Sweden created the first ombuds position in 1809 as a people's representative to hear their complaints about the government. In 1966, Eastern Montana College first appointed an ombuds, and Michigan State University created the first Ombuds office in 1976.

Georgia State University established an Ombuds Office in 1993 as an extension of the services offered in the Human Resources Department. After a brief decline during 1996-97, the Office of the Ombudsperson was re-established in 1998 as an independent unit reporting to the Provost/Academic Vice President. The Faculty Ombuds position was filled at the request of the Executive Committee of the University Senate, and Valerie Fennell assumed the job at 50% of her time. In January of 1999, the full-time Student/Staff Ombuds position was assumed by Donna Douglass Williams; she also serves as Alternative Dispute Resolution Coordinator for the university. The Faculty Ombuds position moved to 75% time in 2000. In March 2001, Starlyss McSlade joined the Ombuds Office as full-time Administrative Coordinator >>>>>Our Mission The mission of the Office of the Ombudsperson is to facilitate cooperation and consensus through education, negotiation, and mediation. The Ombuds Office seeks to engender awareness and skill development in the areas of conflict resolution, communication, team building, and civility. In a neutral and impartial role, the Ombuds Office assists all members of the University community in problem solving and the resolution of complaints, while coordinating programs and promoting alternatives to adversarial processes.

The Ombuds Office aims to ensure civil and equitable treatment for all students, faculty, and staff by providing awareness of university policy and procedure and recommending appropriate institutional action or change. The office of the Ombudsperson provides an independent, impartial, informal and confidential service for all members of Georgia State University.

Independent - responsible to the provost and vice president of academic affairs.

Impartial - working to achieve resolution of the problem. The Ombudsperson is not an advocate for any particular individual or group, but considers the rights and interests of all parties and advocates for a fair resolution of concerns.

Informal - an additional option to the formal grievance. Services rendered by the Office of the Ombudsperson do not replace the Georgia State University grievance process.

Confidential - acting only with the complainant's permission, so the fear of retaliation is eliminated. The issues presented to the Ombudsperson remain in confidence unless visitor;s authorize a release of information. The Office of the Ombudsperson may also choose to maintain confidentially solely to support trust in its function within the university community.

Answer 2

What is an Ombudsperson? If you Find Yourself Saying.... * Now what do I do? * All I get is the run-around! * I need help! * I don't know who can help me! * No one listens! * Something should be done! * No one cares! * This is unfair! * How can I get this resolved? * Who has the authority to change this? * How can I cut through the red tape?>>>>>Definition of an Ombuds OfficeWith confidentiality and by assuming a neutral or impartial role, the Ombuds Office assists all members of the university community in informally solving problems and resolving conflicts while promoting alternatives to more formal adversarial processes.

Ombudspersons support effective communication, cooperation, equity, and civility in academic and work environments through coaching individuals, facilitating communication between persons and departments, mediation, providing information on university policy, and where needed, recommending appropriate institutional action or change. >>>>Definition of an Ombudsperson The Ombudsperson is a confidential resource for all persons on campus. Our role is that of a neutral that advocates not for a specific individual, but for equity, fair processes, and compliance with university policy and procedure. We act as complaint receivers for persons who believe they have been treated unfairly, coaches to help persons independently resolve difficult situation and as facilitators or mediators in an effort to assist persons in conflict to reach fair resolutions. The Ombuds Office is a confidential, informal, impartial, neutral and non-adversarial alternative for the resolution of learning and work-related problems and concerns. We advocate for fairness, equity, justice, and humane treatment in the workplace. >>>>>A Little History on Ombuds Sweden created the first ombuds position in 1809 as a people's representative to hear their complaints about the government. In 1966, Eastern Montana College first appointed an ombuds, and Michigan State University created the first Ombuds office in 1976.

Georgia State University established an Ombuds Office in 1993 as an extension of the services offered in the Human Resources Department. After a brief decline during 1996-97, the Office of the Ombudsperson was re-established in 1998 as an independent unit reporting to the Provost/Academic Vice President. The Faculty Ombuds position was filled at the request of the Executive Committee of the University Senate, and Valerie Fennell assumed the job at 50% of her time. In January of 1999, the full-time Student/Staff Ombuds position was assumed by Donna Douglass Williams; she also serves as Alternative Dispute Resolution Coordinator for the university. The Faculty Ombuds position moved to 75% time in 2000. In March 2001, Starlyss McSlade joined the Ombuds Office as full-time Administrative Coordinator >>>>>Our Mission The mission of the Office of the Ombudsperson is to facilitate cooperation and consensus through education, negotiation, and mediation. The Ombuds Office seeks to engender awareness and skill development in the areas of conflict resolution, communication, team building, and civility. In a neutral and impartial role, the Ombuds Office assists all members of the University community in problem solving and the resolution of complaints, while coordinating programs and promoting alternatives to adversarial processes.

The Ombuds Office aims to ensure civil and equitable treatment for all students, faculty, and staff by providing awareness of university policy and procedure and recommending appropriate institutional action or change. The office of the Ombudsperson provides an independent, impartial, informal and confidential service for all members of Georgia State University.

Independent - responsible to the provost and vice president of academic affairs.

Impartial - working to achieve resolution of the problem. The Ombudsperson is not an advocate for any particular individual or group, but considers the rights and interests of all parties and advocates for a fair resolution of concerns.

Informal - an additional option to the formal grievance. Services rendered by the Office of the Ombudsperson do not replace the Georgia State University grievance process.

Confidential - acting only with the complainant's permission, so the fear of retaliation is eliminated. The issues presented to the Ombudsperson remain in confidence unless visitor;s authorize a release of information. The Office of the Ombudsperson may also choose to maintain confidentially solely to support trust in its function within the university community.