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From time-to-time this role may provide computer-related support for the agency, carrying out second level customer support and basic computer support operations. You will investigate, gather information, resolve issues or escalate as appropriate to ensure the timely resolution of all customers' problems and queries.

You will be expected to learn and carryout technical hardware and software application support, learn many new technologies, and be expected to quickly contribute to the enhancement of the department's problem resolution knowledge base.

What the role entails:

· Improve productivity and maximize ROI by minimizing IT hardware and software costs.

· Develop, implement and refine asset management processes and procedures.

· Work with management to review IT software / hardware resources.

· Expert user of Asset Management tools to track assets and analyze data.

· Optimize asset control and inventory management processes to track accountability identification, location, maintenance, contracts and lifecycle status.

· Ensure compliance with all software licenses agreements and software usage.

· Conduct inventories and reconcile all technology assets with current IT Asset and financial databases.

· Participate in procurement activities and negotiation as required.

· Process orders and receive shipments.

· Effectively manage asset disposal agreements.

· Disposal of aged assets.

· Work with IT Director to identify hardware and software to be purchased.

· Works with company staff and management to develop and maintain positive relationships with third party vendors and leasing companies.

· Carry out other duties as directed by the IT Director.

What skills are needed:

· Solid project management skills, effectively manage multiple small to large projects in a cross-functional environment.

· Foundation of software support technical ability.

· Strong asset management background, including tool sets.

· Ability to write and present proposals and technical documents.

· Ability to solve problems independently with proper communication to management.

· Strong vendor management and negotiation skills.

· Working knowledge of Basic PC and Mac hardware with understanding of LAN/WAN environments.

· Working knowledge of Windows XP and Mac OSX (Tiger and Leopard).

· Experience with Adobe CS3, Web Applications, VMware and Lotus Notes a plus.

· Strong written and verbal communication skills required.

· Ability to multi-task and prioritize with great initiative and can-do attitude.

· Ability to grasp new technologies quickly.

· Associates or Bachelors Degree in Computer Science or related field with 2-3 years experience.

· Flexibility to work nights and/or weekends when required.

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16y ago
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11y ago

The job description for an asset manager is someone that is responsible for managing and monitoring the assets of a company or individual. It my apply to both tangible and intangible assets.

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