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Greatly frustrated people may act violently. Blaming them only adds to their problems and makes the situation worse. Like all other kinds of behavior, frustration has a cause. Effective leaders know they must seek out and remove that cause (or causes) in order to correct the condition. When leaders know the symptoms, they can seek the causes. Any signs of frustration should signal alert leaders to attempt an adjustment. In individual cases, effective leaders learn the early background and history of the person. An intimate understand­ing of the personality traits of the worker, as well as attitudes, helps to explain many of the causes. Leaders must, of course, gain the person's confidence in order to help. People react to frustration in several ways. Effective leaders often spot the symptoms easily because frustrated people usu­ally adopt one of these modes of behaviour: · attack · withdrawal · detour · resignation. Let's see how each of these works. 1. Attack Behaviour Attack often takes the form of verbal abuse rather than physi­cal violence. When frustrated people fear those whom they think have caused the difficulty, they try to smear their enemies' repu­tations through rumours or gossip. Many wild rumours circulate in organizations by frustrated individuals who are trying to get even. The attack phase of frustration comes out by several kinds of aggressive behaviour, such as: · Unreasonably criticizing the boss/bosses or the organization · Damaging equipment · Spoiling and wasting materials · Excessive absenteeism · Constant/frequent complaining · Hostility toward fellow employees · Spreading wild rumours and malicious gossip. Managers use attack behaviour when they · Inflict heavy penalties · Strongly discipline for minor infractions · Blame employees for managerial errors. Important: If you want to be an effective leader, you must · learn to recognize attack behaviour · determine the real cause · ask yourself, is there genuine basis for dissatisfaction? 2. Withdrawal Behaviour Withdrawal involves escaping or leaving the field of action. This often takes the form of unwillingness to accept new re­sponsibilities. Other common signs: · horseplay · frequent complaints · absenteeism.

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Q: What are the signs of employees lack of motivation at work?
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