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Answer
YES there is a relation between employee job performance and customer satisfaction
Because if job performance for employee is very high that is mean he is acting well in his organisation, then he could deals perfectly with customers and their requirements
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Yet another tentative: Yes he could deal with requirements, but will he ?
The answer should therefore be yes, *overall*, for as long as there is an effective (formal or informal) performance system or framework (including motivation) orienting the actions of a majority of employees towards customer satisfaction. Moreover, there will always be less productive / effective members of staff, and also there will always be job profiles which do hardly have a visible impact on service quality. Which is why I insisted on the word overall...
As this seems quite obvious I think the question should be reformulated to check whether there is a relationship between employee satisfaction and customer satisfaction, which was partly answered positively via the link provided.
The answer generally would be that employees who have job satisfaction produce better results leading to better company performance but not enough consideration is given at times as to what constitutes job satisfaction. For some, it is being able to get on and do the job through to its successful conclusion with the minimum interference or supervision from others. For someone else, it might be a thank you from management for a job well done. In truth, there are many things that bring job satisfaction but the biggest danger is when a company fails to spot the transition from satisfaction to complacency which can and does happen. One of the most effective ways to combat this is the use of the Japanese kaizan system of continuous improvement. Individuals working as teams constantly look for ways to improve how they do their jobs and this galvanises team spirit whilst allowing the individual the freedom to put their own ideas up for consideration.
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Is customer satisfaction is a dependent variable?
Well, that depends on whether 'customer satisfaction' is the cause or the effect in your analysis. If say, 'prompt attention to customer problems' were the causative (independent) variable, then the 'customer satisfaction' would be the result/outcome/dependent variable. However you could have had a study in which 'customer satisfaction' was the cause/independently variable, and 'likelihood of repeat business' were the result/outcome/dependent variable. You must distinguish between CAUSE and EFFECT. Cause is the independent variable that creates the Effect observed.
What is customer relationship officer?
A customer relations officer takes care of customer concerns and a addresses customer feedback. Basically their job is to make sure that overall there is great customer satisfaction .
What did you find the most demanding about your job?
The most demanding in food industry is customer satisfaction and organization
Customer satisfaction is Hr or Marketing?
Customer satisfaction is part of marketing.
Can you give some challenges in customer satisfaction?
what are the challenges of customer satisfaction
customer satisfaction survey app?
customer satisfaction survey app
Difference between customer care and customer service?
Customer care and customer service are two different terms for the same job. Both are focused on customer satisfaction and resolving complaints in a timely manner.
What is Literature review on customer satisfaction?
What is business literature review on customer satisfaction?
Where can a list of customer satisfaction reports be found?
Customer Satisfaction reports are unique reports that specifically gauge a company's customer rating. IBM's website has a list of their customer satisfaction reports, as do many other businesses. The Company, Clarabridge, also offers customer satisfaction reports for select companies. Some websites also offer customer satisfaction surveys, which enable the individual to take part in the satisfaction guarantee process.
When was American Customer Satisfaction Index created?
American Customer Satisfaction Index was created in 1994.
What is the main benefit for owners of implementing the through-put program?
Customer sastifaction Employee job satisfaction Increased profitability
Are customer satisfaction and customer loyalty the same in meaning?
No
