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Help desk interview questions will explore a number of key abilities. Help desk employees need more than basic technical know-how. They have to answer calls, listen and question effectively, interpret and solve problems, give technical support and keep track of problems and solutions. The help desk job is actually more about people and communication than technology. Expect interview questions that determine both your systems and product knowledge as well as your communication, people and problem-solving skills. A list of help desk interview questions is given at the website below.
A typical help desk only deals with internal users and rarely, if ever, deals with phone technical support. They usually deal with escalations. What kind of questions would you be asked in an interview? This totally depends on what exactly you will be supporting.
I would be prepared for mostly technical questions, maybe a few customer service, but know your hardware and troubleshooting.
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