How do you handle a difficult situation with a customer?

Answer 1

This question is a common job-interview question. Make sure you research the company you are applying to thoroughly to get a sense of their business flow and style. This will help you tailor your response and answer the question most relevantly. Is customer service this companies top priority? Figure out what is most important to them, and how you think they would prefer someone to deal with a difficult customer.

For the most part, customer service is a businesses top priority When dealing with a customer do your best to keep your cool and be polite. Do not let yourself match their level of frustration or anger and calmly deal with the situation at hand. Think about the best possible solution to their problem and if you are having trouble figuring it out, don't be afraid to call a co-worker or manager for assistance. Your co-workers are your friends and valuable assets in difficult situations.

Answer 2

What they are looking for in this question is good customer service. You could say you would make sure you listened and understood what the problem was. You could respond patiently and kindly no matter how the customer reacted. These are some suggestion of how to handle this.

Answer 3

Always empathize, listen carefully, ask questions, let the customer know you understan

Answer 4

Well, you can download a pdf document from the internet : http://www.thinkhdi.com/library/searchfiles.aspx Hope it helps! -Chaya India

Answer 5

Tell the customer you're trying to help her not take money from her. If it doesn't work, call the manager.

Answer 6

be mean to them

Answer 7

Call the manager

Answer 8

Just ask the manger :P