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This question is a common job-interview question. Make sure you research the company you are applying to thoroughly to get a sense of their business flow and style. This will help you tailor your response and answer the question most relevantly. Is customer service this companies top priority? Figure out what is most important to them, and how you think they would prefer someone to deal with a difficult customer.
For the most part, customer service is a businesses top priority When dealing with a customer do your best to keep your cool and be polite. Do not let yourself match their level of frustration or anger and calmly deal with the situation at hand. Think about the best possible solution to their problem and if you are having trouble figuring it out, don't be afraid to call a co-worker or manager for assistance. Your co-workers are your friends and valuable assets in difficult situations.
What they are looking for in this question is good customer service. You could say you would make sure you listened and understood what the problem was. You could respond patiently and kindly no matter how the customer reacted. These are some suggestion of how to handle this.
Always empathize, listen carefully, ask questions, let the customer know you understan
Tell the customer you're trying to help her not take money from her. If it doesn't work, call the manager.
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A help-desk call is the most difficult situation to handle when a customer is not knowledgeable about how to use a computer?
True
Describe a situation where you have had to deal with a difficult customer what did you do what was the outcome?
Describe a situation where you have had to deal with a difficult customer what did you do what was the outcome
What is the most difficult ethical situation that you have encountered professionally and how did you handle it in an airport?
My legality and my honesty are answer them this situation.
Example of difficult customer?
A difficult customer is someone who is unhappy with the product or service he or she is receiving wants an answer right now will not take no for an answer wants the situation resolved.
How would you handle a situation with a rude customer?
still be patient
Give an example of the steps you would follow to take care of an angry customer?
Give an example on the steps you would take to take care of an angry customer
A customer complains that he was short changed what would you do?
This is a situation that you may want to have your manager or customer service handle. If your drawer is short, you could get in trouble.
How do you handle a situation with a customer that tested your patience?
give him a smile ,try to think things that will cool you down.....
Describe a time when you solved a problem for a customer but the customer was not happy with the solution How did you handle the situation?
There are many times when people solve a problem for a customer but they do not like it. They simply just have to apologize for making the customer unhappy.
How do you handle a rude or abrssive customer?
let them explain the entire situation, empathize, dont talk over them. Never be offended. They arent mad at you, just the situation.
How would you handle a situation where a customer is dissatisfied with the quality of a product?
As a boutique manager, the way you handle customer complaints and dissatisfaction directly impacts the reputation and success of the business. It’s not just about solving a problem, but also about preserving and enhancing the customer relationship. This question allows the interviewer to assess your problem-solving skills, your ability to handle pressure, and your commitment to customer satisfaction.
How do you handle the situation if a customer asks for a service that not provide?
I will disscuss about the problem and communicate to company immediately and re-solve the issue.
