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voice process is that call agent should solve the queries of customers over phone
whereas the non voice process is that call agent handles the query or problems of customer over E-mail, chat, Fax.
Voice Process - calling process
No Voice Process - no calling process
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What is voice process and non-voice processs or back office?
Voice process has to do with computers that store human voices, speak and react to human speech. When it comes to employees, it means that they do not use voice as in call centers. Non-voice process or back office is where the main job is not using voice but writing or any other hand task. One example is clerical work.
What is mean by non voice process?
Hi, In simple terms a Voice Process is one where the staff would be required to speak and complete the job or process, for e.g. resolving queries of customers who telephone in . A non-voice process is one where the primary job is to perform other tasks such as the processing of papers, emails, reports, etc.
What do you mean by non voice?
Non voice means not voice call
What do you mean by domestic voice and non voice in bpo?
BPO means Business Process Outsourcing; I'm assuming you mean the same thing. I would imagine that "non-voice" BPO jobs would be ones that do not involve communicating by voice with the customers. They might include reading incoming information and sending appropriate electronic requests for other information...
What is non voice agent?
how to pass a non voice agent in the Philippines
What is non-voice agent?
how to pass a non voice agent in the Philippines
What is a non voice agent?
how to pass a non voice agent in the philippines
What is non voice process?
a non voice process is basically .....in which the main emphasis is given on your written skills and,,,your typing speed and decent verbal skills.......because some times you have to write e-mails to customers and make a chat conversation with them...depends on that what type of process is going in a company in non voice process...................most of the interviews round like 1st introduction round----in which you have to given your introduction to the HR...say in short you have to tell them about your name,,age,,qualifications ... about your family....hobbies..etc.....you have to speak say for about not more than 5 mintues 2nd round your typing test--your typing speed have lying in between 20-25 wpm 3rd round operational round---...question like why you go for non voice process.....etc
What is voice process?
a non voice process is basically .....in which the main emphasis is given on your written skills and,,,your typing speed and decent verbal skills.......because some times you have to write e-mails to customers and make a chat conversation with them...depends on that what type of process is going in a company in non voice process...................most of the interviews round like 1st introduction round----in which you have to given your introduction to the HR...say in short you have to tell them about your name,,age,,qualifications ... about your family....hobbies..etc.....you have to speak say for about not more than 5 mintues 2nd round your typing test--your typing speed have lying in between 20-25 wpm 3rd round operational round---...question like why you go for non voice process.....etc
What is Voice Recognition?
it is the process in which we can record our voice means to save the record of our voice.........
How can you start your own domestic call center?
i want to start domestic call center in hyderabad in that i want to start tele calling process & data entry & some non voice process
What is a non agent?
how to pass a non voice agent in the Philippines
