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The "One Industry Concept" refers to the relationship between participants in the tourism industry and how there participation reflects on the industry as a whole. An example of this is to pretend your on holiday. You arrive at your destination and catch a taxi to your hotel. The concierge collects your bags from the taxi and escorts you to your room. If the taxi driver or the hotel gave bad service it would reflect badly on the tourist industry.
This ia an idea that outlines that the total tourist experience is made up of many sectors and components such as the transport or catering but tourists see this as a whole, which is they only focus on how good and fun their holiday was rather than discussing every little components that made up the holiday. Therefore if there is a bad experience that will affect their holiday, so they will tell other tourist the bad service they had there so the standards will decrease
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