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cognitive dissonance

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Q: Any incompatibility between two or more attitudes or between behavior and attitudes results in?
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What are the expected results for incompatibility test?

No Reaction At All.


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In customer service, behavior refers to the actions and conduct of employees when interacting with customers, such as tone of voice and body language. Attitude is the employees' mindset or feelings towards customers and the service they provide. Outcome hoped for condition is the desired result or goal of the interaction, such as customer satisfaction or issue resolution. By observing employee actions, understanding their attitudes, and aiming for positive outcomes, a business can effectively distinguish between behavior, attitude, and desired results in customer service.


What describes the results of BF Skinner's study of animal behavior?

B.F. Skinner's study of animal behavior focused on operant conditioning, where behavior is strengthened or weakened by the consequences that follow it. He showed that animals can learn to perform specific behaviors through reinforcement, such as food rewards. Skinner's research demonstrated that behavior is influenced by its consequences and can be modified through conditioning.


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Punishment learning is a type of learning that results from unpleasant consequences. It involves associating a behavior with a negative outcome to reduce the likelihood of that behavior occurring in the future.