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Your return may have been rejected due to errors in the information provided, missing documentation, or discrepancies in the data submitted. It is important to review the rejection notice for specific reasons and follow the instructions to correct the issues and resubmit your return.

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Q: Why was my return rejected?
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What is the banking payment process?

Outward Request - OB get all the files received from BOs and transmits the file (electronically) to the SACH for clearing Inward Request - SACH sorts and transmits the relevant accounts to the RB for the debit of the customer's account Outward Return - RB will returns the rejected instruction to the OB through the SACH (the next day) Inward Return - SACH will return the rejected instruction to the OB The clearing and settlement process for IBG is as follows: 1. The first party sends the payment instructions to the originating bank. 2. The originating bank checks the credit limit of the first party (if it is a direct credit instruction) and sends the payment instructions to the ACH for clearing. 3. After determining the net settlement amount for each participating bank, the ACH sends the net clearing figures to MAS Electronic Payment System (MEPS) for broadcast and settlement. 4. The ACH forwards the payment instructions to receiving banks for the credit/debit of the second party's account. 5. If the payment instruction is rejected, receiving banks will return the rejected instruction to the originating bank through the ACH the next day. The ACH will adjust the settlement amount for both banks before forwarding the rejected instruction to the originating bank. 6. If the collection (payment) is successful, a credit (debit) statement is generated for the first party and a debit (credit) statement for the second party.


How can you find out why approver rejected your transaction?

Click the transaction's Rejected link adn review the information on the Approval History tab


How can you find out why an approver rejected your transaction?

Click the transaction's Rejected link adn review the information on the Approval History tab


What happens to a rejected wire transfer?

When a wire transfer is rejected, the money does not get sent to the intended recipient and remains in the sender's account.


Can a Zelle payment be rejected?

Yes, a Zelle payment can be rejected if the recipient's account is not enrolled in Zelle, if there are insufficient funds in the sender's account, or if there is a security concern.