0
Add your answer:
Earn +20 pts
What is the fastest growing form of marketing?
Mobile is the fastest growing form of marketing. Almost everyone is hooked to phones, these days! And there are a lot of mobile platforms which can help you increase your revenue, and delight customers.
3 What activities could be undertaken to help alleviate Third World debt?
i said a hip to hop de hibby de hippit to hip hop hoppy dont stop the rockin to rythm of the boogidy beat- rappers delight
What is the major industry of Canada?
Mid Star is a leading logistics and transportation company based in Canada, which moves your business. Based in Texas and California, they delight in providing the largest trucking services in the United States. As one of the leading logistics companies in Canada, Mid Star offers a wide range of services, including truck loading, full truckload, refrigerated trailers, cross-border shipping, dry vans and customized solutions and project logistics for any event. • Logistics services include: • Mid Star Logistics provides FTL dedicated service throughout North America with special consideration to Western Canada, GTA, and US border Towns. • All of our units are equipped with GPS tracking with our fleet, we operate with 53 'coated dry van tandem trailers in Canada. Full truck load Services Essential yard Service Dedicated Service
Empowerment of employees improves the prouct in organization?
According to Michelle Kaminski, empowerment is defined as a developmental process that promotes an active approach to problem solving, increased political understanding and an increased ability to exercise control in the environment. As people develop through the stages of empowerment, they become more able to analyze issues in context and apply their skills to successfully resolve them. Those in the earlier stages might succeed at only relatively simple problems, while those in later stages are likely to be effective at handling broader, more complex issues. When most people refer to employee empowerment, they mean a great deal more than delegation. Ettore's definition of empowerment is employees having an autonomous decision-making capability and acting as partners in the business, all with an eye to the bottom line. Empowerment is not giving people power but letting that power out. People already have plenty of power in the wealth of their knowledge and motivation to do their jobs magnificently. Empowerment is a top-down value driven issue. Employee empowerment is a process whereby: a culture of empowerment is developed; information - in the form of a shared vision, clear goals, boundaries for decision-making, and the results of efforts and their impact on the whole - is shared; competency - in the form of training and experience - is developed; resources, or the competency to obtain them when needed to be effective in their jobs, are provided; and support - in the form of mentoring, cultural support and encouragement of risk taking - is provided. Every employer uses employee empowerment to some extent, though it is often thought of as delegation. No organization of more than one person can survive without some employee empowerment, providing training and experience needed to be effective in each employee's position. Empowerment is a process of becoming, not a task or end result. It becomes part of the culture of the organization, a transparent act where nobody within the organization notices when an act of empowerment is exercised. The first key in empowering people and organizations is sharing information with everyone in the organization. The sharing of this information lets people understand the current situation in clear terms. It begins to build trust throughout the organization and breaks down traditional hierarchical thinking. It helps people to be more responsible; people without information cannot monitor themselves or make sound decisions; people with information can. Sharing information encourages people to act like owners of the organization. The second key to empowerment is to create autonomy through boundaries. Boundaries have the capacity to channel energy in a certain direction. Some areas that create new boundaries are; purpose - what business are you in?, values - what are your operational guidelines?, image - what is your picture of the future?, goals - what, when, where and how do you do what you do?, roles - who does what?, and organizational structure and systems - how do you support what you do? (Blanchard 42) A compelling vision creates the big picture for your company and it comes alive when everyone sees where his or her contribution makes a difference. Creating autonomy through boundaries builds upon information sharing, clarifies the vision (big picture) with input from everyone, helps translate the vision into roles and goals (little pictures), defines values and rules that underlie desired actions; when values are clear, decision-making is easier, develops structures and procedures that empower people and reminds us that empowerment is a journey. To create an environment that empowers employees, provide an employee procedures manual and written job descriptions to give the team a clear understanding of job responsibilities and boundaries, understand that routines and rules are necessary but don't be afraid to break them when necessary, be ready to make tough decisions but may also need to reconsider your options, assert authority by achieving high standards and expectations, recognize when to introduce change and implement new procedures in a positive manner and determine what you must do to succeed and then help team members accomplish these goals. The third key to empowerment is to replace the hierarchy with self directed teams, a group of employees with responsibility for an entire process or product. They plan, perform and manage the work from start to finish. Everyone shares equally in the responsibilities. Empowerment comes from teaching others things they can do to become less dependent on the manager. Knowing when not to step in so somebody else can act is a very important key to empowerment. Empowered teams can be more than empowered individuals but generally people don't start out knowing how to work in self directed teams, they must be trained in team skills. The commitment and support for self directed teams must come from the top keeping in mind that a natural step in the process will be dissatisfaction. Once you have a high performing team, you can not tell who is the leader. Teams begin to do things that only managers had done in the past, so they can replace the old hierarchy. The three keys to empowerment may be simple and easy to understand, but are difficult to put into everyday action. The three keys all need to interact with each other. While information sharing is the critical first step, empowering takes all three keys, with a constant shifting in emphasis as needed. When people are empowered they don't look up the hierarchy for answers, they take responsibility to solve problems where they occur. They have the freedom to act and are also accountable for the results. When a mistake is made, do whatever it takes to recover. A mistake should be thought of as an opportunity to learn rather than blaming. People must make mistakes to continue to improve. An example of empowerment is related in a story by Peter Grazier "The Cookie and the Orange". He had visited a grocery store named Fresh Fields; a company focused on healthy foods. He was focused on purchasing healthy cookies (ones with fiber, etc.) and asked if there were any crumbs or samples he could taste. Instead of crumbs, the employee helping him gave him an oatmeal cookie, but also suggested trying the luscious and expensive chocolate chip cookies beside the oatmeal cookies. Mr. Grazier refused the chocolate chip cookies but the employee must have noticed a twinge of doubt in the refusal because when Mr. Grazier returned home and opened his package of oatmeal cookies, he found two chocolate chip cookies that the employee had secretly slipped into his package. The company must have fostered a culture of empowerment that allowed this employee to make an independent decision to delight a customer. Another grocery store frequented by Mr. Grazier was having trouble with the pricing of oranges. The prices for oranges would be wrong, usually higher at the checkout counter. He brought this to the attention of the produce employees but the problem continued to exist. It eventually took a manager to correct the pricing problem. While talking to the employee in produce, he pointed out the oranges were not selling because of higher prices. Asked if he could change the price, the employee said no, knowing they would be throwing out oranges soon. His frustration in not being able to correct such an obvious problem in his own department was evident. At Fresh Fields, every employee is aware of his or her impact on profit and is empowered to take independent action to maximize it. The decision to give two expensive cookies to a customer is a business decision that may influence the relationship between a store and its customer. Customers and profits can be won or lost when employees are enabled to take ownership of day-to-day problems. The benefits of self directed teams (empowerment) provides increased job satisfaction, an attitude change from "have to" to "want to", greater employee commitment, better communication between employees and management, more efficient decision-making processes, improved quality, reduced operating costs and a more profitable organization. The soft benefits of empowerment results in decreased absenteeism, decreased employee turnover - decreasing the cost to search for, relocate and train new employees, improved safety records, a general sense of employee feeling better because feeling better equates to better performance. In conclusion, to develop a culture of empowerment, a manager must set aside some of the routine tasks of management and allow team members to make decisions at the entry level. A manager must provide the tools for the team to make those decisions by sharing information and goals of the organization. The results will be greater employee commitment, improved quality and a more profitable organization.
What is the Difference between customer satisfaction and customer delight?
Customer satisfaction refers to meeting the basic expectations of customers. customer delight goes beyond expectations, providing a memorable and exceptional experience that exceeds what the customer anticipated. Satisfaction is meeting needs, but delight is creating joy.
What is the difference between customer delight and customer service?
•difference between service and delight
What is the Difference between customer loyalty and service loyalty?
•difference between service and delight
What do you enjoy most about working in a Customer Service position?
The feeling of satisfaction that I derived from customers who have their request fulfilled and have that smile of delight on their faces.
What does delecia mean in spanish?
delicia = delight, satisfaction; sensual pleasure
What does visual delight mean?
You look at the subject and it gives you great pleasure and satisfaction
Which words are synonymous with pleasure or delight?
Bliss, happiness, satisfaction, felicity, comfort, contentment...
What are the synonyms for happiness?
joy, contentment, pleasure, delight, satisfaction, ecstasy, bliss, elation
Audi mission statement?
The Audi mission statement is simple and embraces customer delight. The four steps in customer delight are: innovation, positive experiences, corporate responsibility and ownership.
What are the release dates for Sally's Palace of Delight - 1976?
Honey, I may be sassy, but I'm not a time traveler. If you're looking for the release dates of "Sally's Palace of Delight" from 1976, I suggest you consult the archives or ask someone who was around back then. I may be full of spunk, but I can't pull dates out of thin air!
What is the abstract noun for delightful?
The word delight is both a verb and an abstract noun.The noun delight is a singular, common, abstract noun, a word for a feeling of extreme pleasure or satisfaction; a word for an emotion.The abstract noun form of the verb to delight is the gerund, delighting.
What is the difference between hip hop when it started and now?
its a lot different listen to rappers delight then listen 2 I'm back by t.i.
