The Kano model is most commonly used in the define phase of the DMAIC (define, measure, analyze, improve, and control) standard improvement model.
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Pareto Chart
Pareto Chart
DMAIC stands for Define Measure Analyze Improve and ControlDMAIC is also known as the Six Sigma breakthrough strategy. This is the structured process by which you move through the stages of solving your performance problem, or making a performance improvement.Another way of thinking about DMAIC is in terms of the scientific method, which requires data & measurement and repeated confirmation as the basis of knowledge.In the world of process improvement, DMAIC is the scientific tried and tested method. Its structure requires that you have the data and confirmation you need to proceed with improving your processes.
C stands for Control in DMAIC
The purpose of the Analyze phase is to find out the root cause of the problem we are trying to address