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Here are some important characteristics of a competent project manager. The manager's values are:

  • Customer focused,
  • Dedicated to success,
  • Willing to accept a challenge,
  • Values diversity and is able to obtain team agreement on a set of best practices,
  • Understands that communication is essential to project success and supports it in every way possible,
  • Understands the nature of the work being managed,
  • A pessimist with an optimistic attitude (Plan for the worst, hope for the best),
  • Understands the needs of others,
  • Validates assumptions.

A manager's knowledge and skills include:

  • Able to make timely decisions independently based on usually incomplete data,
  • Able to lead, manage and administer (as needed) (Mackenzie 1969),
  • Able to negotiate,
  • Able to communicate and facilitate,
  • Able to plan, organize, staff, lead, and control (Mackenzie 1969),
  • Able to understand and influence the organization (PMI 1996),
  • Able to endure an environment that offers lots of responsibility with little authority,
  • Process improvement and reengineering,
  • Team building,
  • Conflict resolution,
  • Project management tools, including:
    • Project organization charts and Role and Responsibility assignments,
    • Project meetings, status summaries and Web pages,
    • Work Breakdown Structure,
    • Scheduling and estimation techniques such as network diagrams and PERT,
    • Earned value analysis,
    • MS Project or similar application,
    • Project plan,
    • Risk analysis and mitigation strategies,
    • Requirement mapping and Quality Assurance.
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Q: What are the roles and responsibilities of a software development manager?
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