How does durahide compares to leather in durability and resilience?

Answer 1

Answer we also purchased this durahide crap, after 3 yrs we had the same cracking . we purchased the same warranty so we weren't really worried, well the lady i talked with at the warranty place (alicia at guardian) actually laughed at me!!!!!! i have never been so mad in my whole life. i asked her if they are even going to look at it to see whats causing it??? she said ...quote no we dont care...is that all sir???? i said you have got to be kidding me?? your just gonna shaft me like this..she then said we dont care..good bye. and hung up. this is the gods honest truth...im sitting here now trying to figure out how to calm down!!!! do not buy from Ashley .and do not EVER get any warranty from guardian protective .greg from Syracuse ny.DO NOT buy durahide. Leather is the only way to go!!! I purchased a durahide sofa and reclining chair from Ashley Furniture and it has been the biggest mistake. Whenever a person sweats or has natural body oils at least a leather couch "breathes"- a durahide couch hardens like plastic and then cracks. I just had a furniture repair person just come out and he stated that all durahide furniture will turn hard and start cracking whenever a head or other skin lays against it!!!! I wish I would have known that. If you have Durahide always use a pillow or throw wherever your skin touches or you will have the same problem I have. Also do not buy from ASHLEY FURNITURE!!!!! They have poor customer service- bad warranties and offer worthless extended warranties. BEWARE!!!!!

Post # 2

I have to disagree with Ashley's poor service, Ashley in fact has one of the Best customer services i have ever seen, considering i work for the furniture indusries.

I Must say the problems the Person above is stating is infact Poor service from the "Place Of Purchace" You can infact Order Many Different parts from ashley-from Whatever You Bought- However if you Bought it from a place that Doesn't give two rats about there customers and only the money well then... there you have it. I have Order parts for my Customers and 2-3 weeks Parts are in hand and a Work Order is set in place for a repair"On Ashleys Dollar" Maybe before anyone else starts Banging Suppliers they should do some HomeWork and they would know the Truth, Yes Over time durahide will start to get hard, But for the price, It's alot cheaper then leather. But always keep in mind "Folks You Get What You Pay For."

Post #3

I have to agree Ashley is does a poor job backing up their products. The sales people who sold us our durahide furniture told us that it was better than leather for families with children because it cleans up easier than leather and is more durable. He told us the only way to destroy it is to cut it with a knife and if that happens they have a patch kit that basically melts it back together with an iron. Just after two years three separate tears appeared within a matter of a few days. When I returned to Ashely they said sorry that model has been discontinued and they never heard of such a patch kit. They said the only way to fix it was to buy replacement covers, but they no longer make them. At three years now the cushions are cracking everywhere and it looks horrible - almost dissolving. Ashley has a poor product, poor customer service, and short term worthless warranties, BEWARE!!! is a fair assessment.

Post #4

I agree as well. My wife and I spent $1500 on two Durahide couches and the "extended warranty" from Ashley furniture 3 years ago. First off, the quality of the craftsmanship of the couches, although fairly solid, leaves something to be desired. Second, DO NOT BUY ANYTHING COVERED IN DURAHIDE!!! If anyone would like some pictures of what can happen with this crap in just three years you can email me and I'll be glad to supply some. We began noticing the "cracks" within the first couple of years and were amazed by how quickly they multiplied. We are already in the market for another set of couches which pisses us off monumentally. Third, the Ashley furniture extended warranty is an ABSOLUTE JOKE. Their salespeople will lead you to believe that this is the warranty to beat all other warranties. They lead you to believe that it will cover anything, throwing out words like "breakage of frames, upholstery stains, etc." when in fact it does not. It does not cover reupholstering of the couch (which would cost them a fortune if it WERE part of the warranty) and it does not cover breakage of springs in any shape, form, or fashion (the two most common problems people face with furniture). So, in a sense, the warranty is POINTLESS. It is just a way for Ashley to bilk you of another $150-$250 of your hard earned money. If you are in the market for furniture and must have leather, then get 100% true leather. It will cost you more at first but will likely save you money in the long run. Also, avoid Ashley furniture like the plague. They could have said that durahide could harden and crack but they didn't. The salesperson even went as far as to say that he thought durahide was as durable and long lasting as true leather which was what sealed the deal for us and utterly sealed our fate. We will never buy another piece of furniture from those crooks again.