Why does a salesperson need to know about customer behavior?

Answer 1

Absolutely. Any stores practice should mirror customer behavior. However, management must follow through on training their front line staff on how to appropriately mirror customer behavior. When a salesperson understands customer behavior, he/she is more apt to satisfy the customers needs, wants, and desires, and that customer is then more likely to return to that store in the future. For example, if a salesperson understands that a customer in view is one who likes to browse and take their time. Then the sales person should honor that behavior and not pressure or interfere with that customer, but should let let individual know they he/she is there to help if help is needed. As another example, some customers are quick shoppers. They know exactly what they are looking for. The sales person should quickly accommodate. Other customers, need information and full disclosure on the item in question. The salesperson should pick up on this just by the questions asked by the customer. Now, the salesperson should understand time will be needed with this customer, and that time should be offered in a relaxed and professional way with no pressure. Then let the customer decide. You can only do this through understanding customer behavior.

Absolutely. Any stores practice should mirror customer behavior. However, management must follow through on training their front line staff on how to appropriately mirror customer behavior. When a salesperson understands customer behavior, he/she is more apt to satisfy the customers needs, wants, and desires, and that customer is then more likely to return to that store in the future. For example, if a salesperson understands that a customer in view is one who likes to browse and take their time. Then the sales person should honor that behavior and not pressure or interfere with that customer, but should let let individual know they he/she is there to help if help is needed. As another example, some customers are quick shoppers. They know exactly what they are looking for. The sales person should quickly accommodate. Other customers, need information and full disclosure on the item in question. The salesperson should pick up on this just by the questions asked by the customer. Now, the salesperson should understand time will be needed with this customer, and that time should be offered in a relaxed and professional way with no pressure. Then let the customer decide. You can only do this through understanding customer behavior.

Absolutely. Any stores practice should mirror customer behavior. However, management must follow through on training their front line staff on how to appropriately mirror customer behavior. When a salesperson understands customer behavior, he/she is more apt to satisfy the customers needs, wants, and desires, and that customer is then more likely to return to that store in the future. For example, if a salesperson understands that a customer in view is one who likes to browse and take their time. Then the sales person should honor that behavior and not pressure or interfere with that customer, but should let let individual know they he/she is there to help if help is needed. As another example, some customers are quick shoppers. They know exactly what they are looking for. The sales person should quickly accommodate. Other customers, need information and full disclosure on the item in question. The salesperson should pick up on this just by the questions asked by the customer. Now, the salesperson should understand time will be needed with this customer, and that time should be offered in a relaxed and professional way with no pressure. Then let the customer decide. You can only do this through understanding customer behavior.

Absolutely. Any stores practice should mirror customer behavior. However, management must follow through on training their front line staff on how to appropriately mirror customer behavior. When a salesperson understands customer behavior, he/she is more apt to satisfy the customers needs, wants, and desires, and that customer is then more likely to return to that store in the future. For example, if a salesperson understands that a customer in view is one who likes to browse and take their time. Then the sales person should honor that behavior and not pressure or interfere with that customer, but should let let individual know they he/she is there to help if help is needed. As another example, some customers are quick shoppers. They know exactly what they are looking for. The sales person should quickly accommodate. Other customers, need information and full disclosure on the item in question. The salesperson should pick up on this just by the questions asked by the customer. Now, the salesperson should understand time will be needed with this customer, and that time should be offered in a relaxed and professional way with no pressure. Then let the customer decide. You can only do this through understanding customer behavior.

Absolutely. Any stores practice should mirror customer behavior. However, management must follow through on training their front line staff on how to appropriately mirror customer behavior. When a salesperson understands customer behavior, he/she is more apt to satisfy the customers needs, wants, and desires, and that customer is then more likely to return to that store in the future. For example, if a salesperson understands that a customer in view is one who likes to browse and take their time. Then the sales person should honor that behavior and not pressure or interfere with that customer, but should let let individual know they he/she is there to help if help is needed. As another example, some customers are quick shoppers. They know exactly what they are looking for. The sales person should quickly accommodate. Other customers, need information and full disclosure on the item in question. The salesperson should pick up on this just by the questions asked by the customer. Now, the salesperson should understand time will be needed with this customer, and that time should be offered in a relaxed and professional way with no pressure. Then let the customer decide. You can only do this through understanding customer behavior.

Absolutely. Any stores practice should mirror customer behavior. However, management must follow through on training their front line staff on how to appropriately mirror customer behavior. When a salesperson understands customer behavior, he/she is more apt to satisfy the customers needs, wants, and desires, and that customer is then more likely to return to that store in the future. For example, if a salesperson understands that a customer in view is one who likes to browse and take their time. Then the sales person should honor that behavior and not pressure or interfere with that customer, but should let let individual know they he/she is there to help if help is needed. As another example, some customers are quick shoppers. They know exactly what they are looking for. The sales person should quickly accommodate. Other customers, need information and full disclosure on the item in question. The salesperson should pick up on this just by the questions asked by the customer. Now, the salesperson should understand time will be needed with this customer, and that time should be offered in a relaxed and professional way with no pressure. Then let the customer decide. You can only do this through understanding customer behavior.