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FedEx emphasizes a customer-centric perspective of quality, focusing on reliability, speed, and accuracy in their delivery services. They aim to ensure customer satisfaction by consistently meeting delivery timelines and maintaining a high standard of service. Additionally, FedEx highlights the importance of continuous improvement and innovation in their processes to enhance operational efficiency and address evolving customer needs. This commitment to quality is integral to their brand reputation and competitive advantage in the logistics industry.

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2w ago

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