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What does the attitude of 'customer first' mean?
A customer first attitude is an attitude encouraged by many businesses where the customer's needs and comfort are placed above the employee's comfort and convenience. Employees with this attitude go above and beyond for customers and do whatever it takes to make the customer happy and satisfied with their service, within reason.
A company holds a monopoly of selling shoes. What effect does the monopoly have on the customer?
Monopolies are not generally kind to consumers. In this instance, the prices will likely increase.
What are the key factors that can influence the way consumers perceiveproducts and services?
The main difference between the response of customers in service and product perception is that a customer percieves the product in his own way after purchasing a product at a particular price. When a customer purchases a service, the attitude of the customer is the function of Value, Quality and the satisfaction level of the customer. the value of the service is determined vis a vis the price he is going to pay for a particular service. when a customer testifies the quality of a service either by his own past expeerience or by the communication of the service provider. after the consumption of the service the customer measures the satisfaction level he gets from consuming the service. thus the customer perception regarding a service is framed by:- 1. the value of the service. 2. the qulity of the service. 3. the satisfaction level from the service. since the optimum level of the Value, Quality, Satisfaction from a service is always acceptable to the customer. the weightage of all these factors should be maximum. value of the service is related to the price but sometimes the image of the service provider(Quality) excels the price hike and a customer is ready to pay the increased price.
What does the word 'demutualization' mean?
Demutualization is the process in which a organisation changes from being a customer owned to being shareholder owned. This kind of process could happen to an insurance company.
What is polycentric attitude?
the view that the managers in the host country know the best work approches and practices for runing their business...........called polycentric attitude...
What does the attitude of 'customer first' mean?
A customer first attitude is an attitude encouraged by many businesses where the customer's needs and comfort are placed above the employee's comfort and convenience. Employees with this attitude go above and beyond for customers and do whatever it takes to make the customer happy and satisfied with their service, within reason.
How can verbal or written communication escalate emotions in a customer service situation?
If your words are interpreted as rude, a customer can get frustrated very quickly. Good customer service requires patience, a kind and helpful attitude, and the ability to listen and react calmly.
What you loking from your customer?
You are looking for respect from your customer. You are probably also looking for someone with a reasonable attitude and calm personality.
What are the attitude of Magellan?
kind
What is the attitude of Einstein?
he is kind
What is Wal-Mart's ten foot attitude?
The ten-foot attitude is one of the main customer service tenants of Sam Walton. He encouraged employees to engage with customers that they came with ten feet of.
What kind of policy customer prefer?
Is that a question? Which customer?
What scientific attitude does Aristotle applied?
kind
What kind of attitude do drug addicts have?
OTEN
Give an example of when you have delivered excellent customer service?
I delivered excellent customer service by assembling right order, by fast service and frendliy attitude
What kind of customer service do you get at Northface company?
indian customer
What kind of speech tries to change the attitude of the listener?
A persuasive speech tries to change the attitude of the listener.
