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In Qm systems businesses will have a set of polices to cover a wide variant of their business dealings i.e Customer Service Policy, health and safety Policy etc. Attached to these will be a set of procedures staff will be required to follow when dealing with their roles within the business. In additon the procedure will have points where each layer of staff can if required pass the situation (i.e. complaint) to the next level having exhausted their level of authority.

A Policy and Procedure Manual will contain each policy the company has and the procedures attached to that policy.

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Kennedy D'Amore

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Q: What is policy and a procedure?
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The is a supplement to the policy manual?

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How do you know when to disagree with a company policy or procedure?

A company policy is a statement of intent that is implemented as a procedure for employees to follow. Each person has to decide if they disagree with a policy or procedure on their own. Personal beliefs may cause someone to disagree with company policies and procedures.


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What is a policy and procedure manual?

In Qm systems businesses will have a set of polices to cover a wide variant of their business dealings i.e Customer Service Policy, health and safety Policy etc. Attached to these will be a set of procedures staff will be required to follow when dealing with their roles within the business. In additon the procedure will have points where each layer of staff can if required pass the situation (i.e. complaint) to the next level having exhausted their level of authority. A Policy and Procedure Manual will contain each policy the company has and the procedures attached to that policy.