Which CRM is better between Salesforce and MS Dynamics?

Answer 1

Customer Relationship Management (CRM) software are a crucial component of any company’s success. Microsoft Dynamics CRM and Salesforce are two leading CRM vendors among the list of other mega-vendors that account for a large quota of the CRM market. Microsoft leads Enterprise CRM Suite from the Salesforce. The ratings are calculated from industry experts and analysts.

Features in which Microsoft Dynamics CRM beats out Salesforce as the Enterprise Suite of choice for businesses and organizations are as below.

1. Integration with Outlook and Other Microsoft Technologies: Microsoft has many common technologies that businesses already employ such as Outlook, Office and Exchange, they’re the clear winner in integrating those technologies with CRM. Even though some organizations choose to use Salesforce, they’re still working with Outlook, Office and Exchange. These organizations will find integration to be more difficult and limiting in terms of functionality.

2. Development & Flexibility: The greatest strengths of Microsoft Dynamics CRM is that when it comes to development, they employ common, universal web standards such as Java, .Net and HTML. This means that businesses have the advantage of developing their own customizations based on their individual needs without having to rely on a single or specific type of programming language. And, if they don’t have the capabilities in-house to handle these customizations, there is an extensive network of trusted, experienced partners that can effectively handle their needs.

3. Overall Costs: Cost is always going to be a concern for the majority of organizations. In terms of features offered for the price, Salesforce is the most expensive SaaS CRM solution out there as compared to Microsoft Dynamics 365.

4. Hidden Costs: Salesforce has developed a reputation for hidden costs

5. Extendibility: Businesses can use Microsoft Dynamics CRM as a development platform, which is one of its greatest benefits. As businesses grow and evolve, they can rely on the fact that Microsoft Dynamics CRM can be customized and extended to meet their changing needs.

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