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RGI has implemented CRMnext solution for bringing the sales and customer service process of all the products on a single platform. Following is a brief case study of CRMnext implementation at RGI.
Challenges
· Different processes for different customer segments.
· Reorganize and streamline reporting systems.
· Eliminate multiple reporting tools and constant data reconciliation.
· Implement "one version of the truth" solution across information silos.
Solution
· Targeted sale for corporate customers with a greater focus on relationship building.
· Effective lead management through direct channel & telesales.
· Lead capture through various source & distribution across agencies for a quicker inspection & sale of policy.
· Effective customer servicing by intelligent allocation of cases to specialist teams & closures within SLA.
· Integration between various core systems for effective customer servicing/operations management.
· Sales Force Automation, Marketing Automation, Customer Service & Support along with Analytics module from CRMnext.
· Sales processes for Corporate and Government Services Group, Retail and Telesales.
· Starting with 500 users in 2008, Reliance General Insurance has now a CRMnext user base of 950.
Benefits
· Enhanced the capabilities of customer servicing by increasing first time right (FTR) and turn around time(TAT) adherence by 400%.
· Reduced the cost of servicing by a great margin.
· Improved lead conversion.
· Increased the capability of customer retention.
· Reduced time and IT resource requirements for regulatory reporting.
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What type of products are offered by CRM insurance?
CRM insurance offers many insurance policies on a variety of things such as car insurance, house insurance, they even provide life insurance for your family.
What is the purpose of a CRM program?
A CRM program is otherwise known as a "Customer Relationship Management" program. This software enables businesses to help manage their customer relationships.
What is CRM in general?
check out this page for an overview of CRM: http://www.answers.com/topic/customer-relationship-management
What kind of product is Siebel CRM on Demand?
Siebel CRM on Demand is a computer program to help companies with their customer relationship management. It is an Oracle software program and compatible with the Microsoft Exchange Server.
What software or program would you recommend for the implementation of CRM Marketing?
Prophet has an easy CRM software program for Outlook that can help with the implementation of this type of marketing. It is recommended by a variety of magazines including Entrepreneur.
Is healthcare crm a good program?
Customer Relationship Management like any other program is a tool that needs to be used right to get the best results. If you're looking into utilizing a healthcare CRM make sure to get a program that will work best for you.
What is a .psa program?
It is a CRM tool Called Connectwise - It uses a .psa extension.
What does CRM online do or sell?
"CRM online is a company that has created a software program for businesses. The software is customer representative management, and can keep track of all your clients and sales."
What is Microsoft CRM used for?
Microsoft Dynamics CRM is a program designed to manage customer relations. Its main focus is on sales, marketing, and service tasks such as help desk.
Which services does the CRM Project Management program provide?
The CRM Project Management software program provides project management, time sheets, and invoicing templates within the software for business use. All these services are within one application.
Where can one find information on CRM or customer relationship management?
Customer relationship management (or CRM) is a method for a company to manage its interaction with present and future customers. This involves a wide range of data generally assimilated by a CRM software program. Oracle and Microsoft offer two of the leading CRM programs.
What exactly is small business crm?
"Small business crm is Customer Representative Management. It's a software program that is used to maintain Quality Assurance, and look at sales for company employees."
