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Hi,

Hope you're doing fine

There can be two cases;

1. Your Phone is Locked - Lebara SIM cards only work on unlocked phones. Make sure your phone is unlocked before using a Lebara SIM

2. You need the PUK number to unlock your SIM. You can either call our customer service or email me at pooja.moolchandani@lebara.com with your details and we can take it from there.

Also, if you want us to give you a call just mail me at the above mentioned address and we will be more than delighted to do so.

Hope this was helpful

Have a wonderful week ahead

Regards,

Pooja

(Lebara Customer Service)

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Wiki User

14y ago

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