You can usually tell when your computer needs to be fixed just based on how it performs. If its running slower than usual, do a virus scan.
But if the computer has a problem that can't be fixed with a virus scan, call tech support. Or get a new computer if its older than 8-10 years old.
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You would need to call a computer maintenance repair man when you are not able to fix your computer on your own. In situations such as this, you may want to contact a professional company such as Geek Squad.
If you expereince very slow responses and constantly need to shut down you may need a repair. There are services like Geek Squad that will come tooyou.