What should you do if the printer is not working and the print job is stuck in a queue?
If you cannot get the printer restarted, you must cancel the job
by right-clicking on it and selecting Cancel, to clear the
queue.
You may be able to get the printer working again by turning it
off, unplugging it from the wall, and then plugging it in and
turning it back on; but the print job, if it is partially
processed, will be unreadable. You can, instead of canceling the
print job, pause it; restart the printer as described above; and
then restart the print job with right-click and Restart job. That
will sometimes recover the print job.