How does effective customer service contribute to the success of a retail?
Customer service is importance to your business because it's retains customers and extracts more value from them. By providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, serves as case studies, and provides testimonials and reviews.
I want to add here a point to improve
ecommerce customer service that is taking Live Chatbot Service like MyAlice(myalice.ai).
Actually when it comes to Deals With Multiple Customers Simultaneously;
Your customer service agents can only manage one customer at a time. But they are filled with many queries every minute,
and maybe not all queries need personal attention!
But it’s not feasible to filter out the necessary ones without responding.
You also can’t stop responding to people. What do you do? You start hiring more agents!
WRONG! Hiring new people means loads of work and hassle.
Chatbots can simultaneously deal with multiple customers. In addition, no one has to wait for what they are looking for.
They can filter out many filler queries so that your customer service agents can focus better on the real ones!