"The best way is to call Microsoft as there RDS is top notch and the people will help you walk through the process so you can learn what to do if it ever happened again. All Networking companies have this as well, including and not limited to Lexmark, HP, Netgear etc."
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There are many places one can find information in regards to the Apple Remote Desktop Support. The best place is going directly to the Apple website where they can be contacted through their email address or phone number.
remote desktop connection is use to any access the system or user of u r local or wide network. = Using Windows Remote Desktop Connection = It allows you to connect to another computer remotely either over a network or over the internet. When you are connected to the remote computer you are actually controlling it and seeing the remote computer's desktop etc.
Remote Desktop Protocol
For support with any of your apple products you can go the Apple website and click on "support." There and many topics there to choose from once you select the device you're needing help with.
Windows allows this with their remote desktop management program from the control panel. Regular remote desktop does not allow this and it will log the person on the client computer out when you log into the computer.