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Outbound mails are emails that are in the process or pending to be sent.

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Q: What is outbound mails?
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An outbound dialer is a miracle worker in the world of call centers. It removed the human element from the equation and greatly increases productivity. An outbound dialer will automatically call the phone numbers with you upload to it. You can preset how long the dialer waits for someone to pick up before automatically moving on to the next number. It will only transfer a call to an agent if a live customer person picks up the phone. Outbound dialers have the ability to filter out voice mails so that your agents will not waste their time. With a team of 50, an outbound dialer which is optimized can call up to 50,000 phone numbers in an 8 hour shift.


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