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From what I have seen, Frontier Communication leaves a lot to be desired when it comes to customer service. The biggest complaint is that it takes many calls to resolve issues.
Talk to customer service.
when a business replies to your letter or complaint
Complaint is the gap between customer's expectations and the actual value delivered by the product or service. In general, a complaint is an expression of displeasure, such as poor service at a restaurant.
My phone stopped working. I'm sorry for your inconvenience, let me see if I can help you. These two sentences are a way a customer complaint conversation may start.