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the technical support representative would need be courtuse on the phone.

though courtusy is never enough.a technical support representative should be understood clearly by the customer.hence this means that voice quality choice of word are very important.the voice quality refers to the following fitch and correct words stress,voice modulation,talk speed,clarity innunsation,friendly in a

profissional tone.

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Q: How do you be a good technical support representative?
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