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Troubleshoot a problem by being patient and understanding. Do as much fact finding as possible and do not assume that the problem is petty or a lie.

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Q: How can you troubleshoot the problem without offending your customer?
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A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer Choose two?

allow the customer to speak without interruption


A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer?

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What is the phone number for the UPS customer service located in Secaucus NJ?

The phone number for the UPS customer service in Secaucus New Jersey is a fairly simple one to remember without even writing down. It is 1-800-pick-ups. This customer service number is good for all locations.


Principles of body language that enable you to interpret customer feelings without verbal communication?

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How do you let your girlfriend know that the sweat stains she gets almost everyday but doesnt seem to notice are a turn off for you without offending her and how do you fix the problem?

you dont


A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer Choose two?

allow the customer to speak without interruption


A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer?

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Why is it important to understand the customer's problem before creating a software solution?

It is important to understand the customer's problem before creating a software solution because the problem may not be in the original software. The problem might be in what the customer is doing while using the software.


Which device is causing a video problem -the monitor or the video card-which one should you exchange first?

If you can troubleshoot the problem without opening your computer, that is best. So, connect a known working monitor to see if it works. If not, I guess you have to suspect the video card. :)


How can you apologize to someone for offending them?

You can just apologize , without qualifiers or rationalizations , and ask for forgiveness.


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Can you do dot painting without offending Aboriginal people?

yes! just dont do something offensive!


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I would get a known good router and try that. It it works without a problem there is an issue with your customer's router and it needs replaced.


Why are car diagnostic tools important?

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Can a business owner put their hands on a customer?

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Why do you call a ammeter a tell tale?

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