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good customer starts with a greeting ,qualify,reccomend.and thanking them. poor customer service would be to ignore or pretend they did not exist or matter .
Good customer service would be described as paying attention to the customer, making sure they don't hear you doing anything else in the background, actively listening, asking questions that will help you delve into their issue more and help them express what it is they are wanting/needing. You also want to be sure that you summarize their question and repeat it back to them like "So, I'm understanding that you want to know blah blah blah and you already have tried so and so. Is that correct?" Your attitude should always be one of taking ownership of the issue at hand and doing whatever you can do (i.e. using all of your resources) to resolve the issue and offer up the solutions to the customer. Never, ever, ever use the words "I don't know" or "that's not my job". Instead of that you can say "I do not have that information in front of me right now, but if you are able to hold for a moment I will go and find the answer for you." And you never leave someone on hold for extended periods of time without checking back with them. You should always take the customer's needs and time into consideration. If you know they'll need to hold for a while and you have the ability to call them back, offer that to them as an option so they don't have to hold on the phone forever.
Poor customer service is ignoring the customer's needs and time. Not actively listening. Clearly doing other things while you are "listening" to them, talking over them or interrupting them, not being polite or cordial (ex: talking to them as you would a friend instead of as you would someone of respect. You don't want to say "yeah" to a customer, you want to say "yes, ma'am or sir"). You also would be providing poor customer service by only looking at the issue superficially. Not researching the problem and correcting the root or saying "I can't help you" or "I don't know". You can ALWAYS help someone in some way, even if it is taking the initiative to find out the exact person you can hand the off to that will definitely be able to help them. And when you do that, you want to get the name of that person and then let them know the customer's problem before you hand them over so the customer doesn't have to restate their issue.
All-in-all you want to look at customer service from the perspective of a customer. We have all been customers as some point, so think about how you would want someone to take care of your problem.
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In 50 words or less describe how providing excellent customer service?
why should i choose merchant navy
What customer service should you deliver?
A service that delights the customer.
Should customer service be important?
Yes customer service should be VERY important.
Describe what you should do when a customer complains to you about a product or service that your company provides?
Consider the complaint to be helpful feedback that can lead to a better product or service and better customer relationships. Also, don't take the complaint or the anger personally.
Should customer service be capitalized?
No, "customer service" should not be capitalized unless it is part of a title or at the beginning of a sentence.
Customer complaints should be seen as to improve service?
Customer complaints should be seen as opportunities to improve service.
Situation in which you have improved the quality of customer service?
During an interview for a position in customer service, you may be asked to describe a time when you provided excellent customer service. You should give an honest example of doing this. You may have helped a customer with a return or resolved a problem for them.
Describe how your organisation's service offer meets customer expectations?
First, you should research the expectations of your customers. Then, in order to meet those expectations your organization needs to set service standards that are defined in terms of customer expectations. Now that terms are set, you should develop operational plans that detail how to achieve the standards of service. These plans should be implemented and continuously monitored for success.
What are the impact of customer service on bank performance?
Bank should not irritate customer.
How fast does LEGO customer service contact you?
The Lego customer service team should contact you within 1 hour.
What is the difference between customer service and sales?
the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.
How can one contact UPS customer service?
To contact UPS customer service, one should use the customer service number provided on their official webpage. Alternatively, email them with one's details.
