How to contact Jeffrey Seaman CEO Rooms to go?

Answer 1

Jeffrey Seaman, Founder and CEO

Morty Seaman, Founder

Wyat Rappoport, President

Robert Kirchmeyer, Vice-President

RTG has been trying to deliver us a “non-damaged” desk for nearly two-years (since August 27, 2019), but has failed every time. The last attempt was supposed to be February 2, 2021 with the understanding per your representative that if the desk delivered was damaged, we would keep the initially damaged desk that was delivered and you would refund us $100. The desk was damaged - again!

To add insult to injury over the last two years and nearly 10 attempts to deliver us a desk that was not faulty, you representative is now trying to renege on the agreed amount for the refund.

What is going on with the customer service there?? Could your company could care less about the customer? Are you not wanting us to be a customer ever again?

Alta Y. Alexander

Order #877308 / #8773083

Ticket #215583

Answer 2

Hello Mr.Seaman,

My name is Wanda Everhart and a year ago I purchased a matteress set from your Gunbarrell Rd. store in Chattanooga, Tn. I made monthly payments on the set but when I went to get them out I was told they were discontinued??? When I asked for a refund I was refused and given every excuse in the book as to why I could not get my money back and told I had to get a store credit?? I did not and still do not want a store credit I want my money back.According to your bedding manager I had 90 days to get them out but sadly no one ever told me this. So after speaking an attorney this is what he had to say....I sholud be given a full refund of what I paid. 1. Because I was never told about 90 days, if that was the case why did they continue to take my money? I asked them every single time I made a payment "how long will they hold them?" and repeadetly was told "as long as I paid on them ($100 per month) I was ok" 2. If I breached the contract so did RTG when they knowingly took payments knowing the mattresses were discontinued. 3. Holding my money and offering me an upgrade without telling me I had to pay the difference it wasn't until I got home and read the contract and discovered the charges. I returned the next day and cancelled them and requested a full refund. Then and only then did I hear about a store credit. 4. Never once was I informed I had 90 days to take them out if so I would have went to Mattress Wharehouse or somewhere other than RTG. What you are doing is very bad and shady buisness practices in the day and age of cyber technology that can be disastrous to a business. All I want is my money and we part ways on good terms.

Answer 3

You have a product you sell but you do not stand behind your product to satisfy the customer. Please call me at 440-840-6907 with a problem a product you sell but do not represent and as to why.?

Answer 4

Call him at 813-623-5400.

Answer 5

On October 24, 2018 I purchased a complete bed room suite with a KG Helmsley mattress at Rooms To Go 2832 SW College Road, Ocala, FL. Recently the mattress was found to be defective and Rooms to Go agreed to replace it. On September 8, 2020 we visited the store and purchased a TWXL Pro-Adapt Med. On September 9, 2020 we called and cancelled the order feeling it wad more then we wanted to spend at this time. At that time I explained to Mark that i just wanted a replacement mattress equal to the cost of the defective mattress. I also told him I would be in the next day to pick out a replacement mattress. He said there was no need to come in that he would send a replacement mattress. We received the mattress and signed for the receipt of the replacement mattress. However today we received our bill for the mattress $2,637.32. this is after our refund of the defective mattress. We never signed a bill of sale showing the cost of the replacement mattress. We were never told the cost of the replacement. We only expected an additional charge for delivery. We talked to the manager of the store and corporate to no avail. We are very disappointed with the customer service we received from both the store manager and corporate responses. Any help you can provide would be greatly appreciated. Thank You Wayne L Wescoe 835 Fenwick Loop, The Villages, FL 32163. 724-547-1811

Answer 6

Hi Mr. Seaman.... I am 84 yrs old and husband the same age. We bought a Glider Recliner from your store a few weeks back, we cannot get the footrest to lock upon getting up. I do not believe this chair should be sold to seniors. I understand we cannot return this chair and we paid cash for it. We would like to return it. Thank you for reading this E-Mail

Mr. and Mrs. Lawrence Kelly

1561 Reynard D

Ft Myers Fl. 33919

larrykelly1561@comcast.net

Ph. 239-481-1366

Answer 7

My name is William Figueroa and have been a customer for 30 years Wellington Florida and spent enough money there for this company to tell me they can not deliver my furniture the time I can be there, I’ve been waiting since June for this furniture.