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Depends on the door, but if it workd from the outside, but not the inside, the problem is likely in one of two places. Either the Inside actuator is broken, or the rod connecting the actuator to the latch has been bent or come off. There are small plastic retaining clips that hold the rod in place and these may have broken or popped off. Either way you will have to take the door panel off and see where the problem is.
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